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Industrial Leadership Role
1 month ago
ATS Industrial Automation is a globally recognized leader in creating complex automation solutions that drive sustainable impact worldwide. With a proud 40-year history, our publicly traded company has grown to become a prominent player in the industry.
Salary and BenefitsWe offer a competitive salary range of $120,000 - $180,000 per annum, complemented by an attractive benefits package including comprehensive health and dental coverage, overtime pay, employee bonus, RSP matching, and Employee Share Purchase Program.
Job DescriptionThe VP, After Sales & Services will be responsible for leading global after-sales and services for the Industrial Automation segment. This strategic role will oversee all activities aligned with the Global After-Sales and Service strategy within Industrial Automation, providing leadership by example in adopting streamlined processes, KPI implementation, customer focus, pipeline management, technical aptitude, M&A integration, and exceeding performance goals.
Responsibilities:- Develop a strategic plan and roadmap for implementation to drive consistent growth in the aftermarket portfolio across the segment.
- Maximize the efficiency of internal and global services resources through robust processes, continuous improvement business systems, and toolsets.
- Lead the Front End (FE) and Back End (BE) of the Industrial Automation segment after-sales and service business in-line with agreed-upon processes.
- Directly articulate and deliver value-added service solutions to customers through the equipment life cycle.
- Leverage standardized global processes and develop performance measurement tools and visual aids focused on delivering profitable growth.
- Ensure comprehensive use of the CRM system for customer interactions and department activities.
- Act as the escalation point for Industrial Automation service issues or customer complaints and work them through to resolution.
A minimum of 15 years' experience in sales, operations, and/or service/aftermarket leadership, preferably in lean process management. Previous experience working in custom automation equipment or the Nuclear industry is highly valuable. Excellent sales and customer relationship management skills are essential, along with strong influence and communication skills.
Benefits:- Be part of an engaged, empowered, and innovative global workforce.
- Competitive salary and comprehensive benefits package.
- Award-winning education reimbursement program.
