Industrial Automation Strategic Leader

17 hours ago

Cambridge, Ontario, Canada ATS Corporation Full time

Experience the thrill of driving innovation at ATS Industrial Automation, where we harness the power of automation to shape a better world. With 40 years of history and a strong global presence, our company is committed to delivering exceptional solutions that make a lasting impact.

We are seeking an accomplished VP, After Sales & Services leader to spearhead our Industrial Automation segment's after-sales strategy. As a key member of both our Global Services and Industrial Automation leadership teams, you will oversee all activities aligned with our global after-sales strategy within the Industrial Automation segment.

About the Role
  • Develop a comprehensive strategic plan to drive consistent growth in our aftermarket portfolio across the segment.
  • Maximize the efficiency of our internal and global services resources through the implementation of robust processes and leveraging our continuous improvement business system (ABM).
  • Lead the Front End (FE) and Back End (BE) of the Industrial Automation segment after-sales and service business in-line with agreed-upon processes.
  • Drive customer satisfaction by leveraging customer feedback and KPIs to inform focused customer support, root cause analysis, and corrective actions.

You will be responsible for:

  • Ensuring the comprehensive use of our CRM (Sales Force) for all customer interactions and department activities.
  • Acting as the escalation point for all Industrial Automation service issues or customer complaints, working towards resolution with root cause analysis and corrective actions.

To succeed in this role, you will require:

  • A diploma or degree specializing in a technical field, preferably mechanical/electrical engineering.
  • A minimum of 15 years' experience in sales, operations, and/or service/aftermarket leadership, with a focus on lean process management.
  • Prior experience working in the custom automation equipment business or nuclear industry is highly valuable.

You will also need:

  • Excellent sales and customer relationship management skills.
  • Computer knowledge with programs such as Windows, Excel, Word, MS Outlook, Adobe, etc.
  • Good knowledge of Sales Force and other CRM systems is a plus.
Why Choose ATS Industrial Automation?
  • We offer a competitive total rewards package, including a salary range of $120,000 - $180,000 per year, comprehensive health and dental benefits, overtime pay, employee bonus, RSP matching, Employee Share Purchase Program, and more.
  • We provide awesome work perks, such as treat days, gourmet coffee and beverages, subsidized breakfast and lunches in our cafeteria, employee referral bonuses, and lots more.
  • We are committed to diversity and inclusion, and strive to create a workplace culture that values and respects every individual.

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