Senior Vehicle Damage Assessor

3 days ago


Edmonton, Alberta, Canada CSN Collision Full time
Job Title: Senior Vehicle Damage Assessor

About the Role:
Career growth and development opportunities await in our dynamic work environment at CSN Collision. As a dedicated team member, you will play a crucial role in accurately assessing vehicle damage and preparing detailed repair estimates.

Key Responsibilities:
- Utilize extensive dealership and automotive repair knowledge to assess vehicle damage accurately.
- Collaborate with experienced autobody technicians to ensure accurate assessment of repair needs.
- Deliver exceptional customer service by explaining repair estimates, upselling additional services when necessary, and addressing customer inquiries effectively.
- Accurately complete estimates according to company standard operations procedures for estimates and parts.
- Ensure customers leave with a clear understanding of their insurance coverage and required deductibles.
- Handle cash transactions related to estimates and repairs with professionalism and accuracy.

Requirements:
- A minimum of 5 years' experience in an estimating role within the collision and repair industry is mandatory.
- Strong mechanical knowledge to accurately assess vehicle damage and repair requirements is essential.
- Thorough understanding of private insurance companies' guidelines is required.
- Proven track record of upselling services while maintaining a focus on customer satisfaction is necessary.
- Excellent customer service skills with the ability to communicate effectively with clients are essential.
- Proficiency in cash handling procedures and sales techniques is mandatory.
- Ability to thrive in a fast-paced environment while managing competing tasks efficiently is required.

Compensation and Benefits:
- Estimated salary: $70,000 - $90,000 per annum, based on location and experience.
- Extended Healthcare Plan (Medical, Disability, Dental & Vision) benefits.
- Paid Time Off benefits for work-life balance and relaxation.
- Comprehensive Training & Development programs for career advancement and skill enhancement.

Equal Employment Opportunity:

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