Damage Resolution Team Lead

2 weeks ago


Edmonton, Alberta, Canada Driving Force Vehicle Rentals, Sales and Leasing Full time

Are you a customer service enthusiast looking for a challenging role that offers growth opportunities? We are seeking an experienced Damage Resolution Team Lead to join our team at Driving Force Vehicle Rentals, Sales and Leasing.

The ideal candidate will have a strong background in insurance and claims management, with excellent communication and interpersonal skills. As a key member of our Damage Resolution team, you will be responsible for overseeing the chargeback process, ensuring compliance with established procedures, and maintaining accurate records.

We offer a competitive salary range of $55,000 - $75,000 per year, depending on experience, as well as a comprehensive benefits package, including extended health coverage, dental benefits, and a personal spending account.

In this role, you will have the opportunity to work with a dynamic team, collaborate with cross-functional departments, and contribute to the growth and success of our company.

We prioritize the professional growth and personal well-being of our team members, offering various perks, including a 50% discount on rentals at any DRIVING FORCE location and a company matched savings and emergency funds program for your future security.

The estimated annual salary for this position is approximately $62,500 based on industry standards and cost of living indexes in the area.

Key Responsibilities:

  • Oversee the chargeback process to ensure compliance with established procedures.
  • Maintain accurate records and reports.
  • Communicate effectively with customers, internal teams, and stakeholders.
  • Collaborate with cross-functional departments to achieve business objectives.

Requirements:

  • Minimum 3 years' experience in insurance and claims management.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Detail-oriented and process-driven, with a commitment to accuracy.


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