Food and Beverage Operations Leader

3 weeks ago

Vancouver, British Columbia, Canada Coast Hotels Full time

Hotel Ambassador

At Coast Hotels, we strive to provide exceptional customer service and uphold quality standards for our Food and Beverage operations. We are seeking a skilled Server / Lead Server to join our team and contribute to the overall success of our hotel.

Key Responsibilities

  • Provide superior customer service through the completion of routine duties and tasks such as taking, relaying, and serving food and/or beverage orders, pouring all drinks as per Serving it Right industry standards, providing food and/or beverage product knowledge, managing reservations, handling cash, cheques, credit and debit card transactions in accordance with Hotel Policies.
  • Act as an ambassador for Coast Hotels by greeting guests, making them feel welcome, and handling basic inquiries.
  • Adhere to quality and industry standards when completing tasks.
  • Check on guest satisfaction and follow up on requests where possible and appropriate.
  • Ensure the safety and security of the property, the ambassadors and guests when completing tasks.
  • Stock supplies and maintain inventory levels.
  • Demonstrate a customer service attitude with internal/external contacts.
  • Perform other duties as required.

Requirements

  • Industry-specific certifications such as FOODSAFE and Serving It Right (or equivalent).
  • Hepatitis A vaccination is recommended.
  • Professional attitude and appearance.
  • Excellent communication, interpersonal, and customer service skills.
  • Cash handling experience an asset.
  • Ability to multi-task.
  • High attention to detail.
  • Exemplify Coast Hotels' core values and enjoy working in a culture of accountability.

Additional Skills

  • Secondary school diploma preferred.
  • Strong time management and organizational skills.
  • Knowledge of health and safety regulations.
  • Knowledge of menu items.
  • Ability to work as part of a team and independently.
  • Industry-specific certifications such as Food & Beverage Server an asset.
  • Workplace Hazardous Materials Information System (WHMIS) training an asset.
  • Able to work a flexible schedule, which includes evenings, weekends, and holidays.

Coast Hotels offers a variety of benefits, including competitive wages and benefits, employee discounts, training and development, career advancement opportunities and more.

Coast Hotels is an Equal Opportunity Employer.

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