Food and Beverage Operations Manager

2 weeks ago

Vancouver, British Columbia, Canada Hudson Full time
Seeking a Restaurant Profitability SpecialistAbout Us

Hudson Group Canada Inc (Airport Management Services) is a leading travel retailer with over 30 years of experience in meeting the needs and wants of travelers in over 1,000 duty-free, duty-paid, and food & beverage stores.

Job Summary

We are seeking a Restaurant Profitability Specialist to oversee the operation of our food and beverage programs, ensuring maximum restaurant profitability through excellent guest service, high quality food and beverage, crew development, food safety and restaurant cleanliness, and more.

Key ResponsibilitiesCustomers
  1. Create a seamless customer service experience by making every effort to find merchandise for customers even if an item is not in stock
  2. Promote quality of customer service among staff through training and by acting as a positive role model
  3. Monitor service quality by observing staff interactions with customers, reviewing customer feedback, and conducting periodic service audits to identify areas for improvement.
  4. Implement service enhancements and process improvements to continually elevate the customer experience and exceed customer expectations.
  5. Maintain a clean and well-maintained restaurant, including tables and common areas
  6. Handle customer complaints and concerns promptly and effectively.
People
  1. Determine and monitor compliance standards with General Manager
  2. Recruit and hire staff to ensure a good fit for the team and possess the necessary skills and qualities for the job.
  3. Conduct regular performance evaluations to assess staff performance, provide constructive feedback, and identify areas for improvement. Set performance goals and provide support and resources to help staff achieve them.
  4. Provide comprehensive training to new hires to ensure they understand their roles, responsibilities, and the company's customer service standards as well as service standards expected by the brand.
  5. Develop a positive working relationship with all employees and associates of the company.
  6. Lead by example and promote an environment in which the urgency to satisfy each and every guest is standard.
Sales & Operation
  1. Ensure compliance with applicable laws within district, including Federal and Provincial labour laws.
  2. Act as a point of contact for airport and security agencies concerning food and beverage issues.
  3. Ensure all food safety guidelines are adhered to.
  4. Develop a productive relationship with the general manager and their staff.
  5. Develop and maintain a relationship with vendors and contractors serving Hudson Group.
  6. Work in conjunction with the retail division to help manage the clerks, cashiers, and managers.
  7. Constantly work to find new sources of revenue and profits.
Finance
  1. Ensure that goals will be met through appropriate planning and organization of staff, inventory, and expenses and making staff aware of sales goals
  2. Review store progress on a monthly basis with the District Manager
  3. Cost control and management should have a strong understanding of cost control principles to minimize expenses and maximize profitability.
Requirements
  1. A minimum of 6 years of retail/Food & Beverage experience with at least 3 years of experience in a management/supervisory role
  2. College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
  3. Business acumen and also has the mindset required to understand the long-term implications of functional planning to advance the organizations goals
Location/Travel

The role is located in the Vancouver International Airport.

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