Customer Service Representative

2 weeks ago

Toronto, Ontario, Canada Scotiabank Full time

Role Overview

As a Scotia iTRADE Customer Service Representative, you will be the primary point of contact for our clients, providing exceptional customer service and support. You will assist clients with phone and email inquiries, respond to email and chat inquiries, and take action to fully address inquiries by presenting knowledgeable solutions and following through.

Key Responsibilities

  • Assist clients with inquiries via phone and email, delivering memorable service and resolving issues in a timely manner.
  • Respond independently to email and chat inquiries, taking ownership of the client experience and providing personalized solutions.
  • Use discretion and problem-solving skills to resolve complex client issues and provide value-added solutions.
  • Facilitate a culture of passion, accountability, and collaboration by being an active member of your team.

Requirements

  • Excellent written and verbal communication skills in English.
  • A broad knowledge of investment products and procedures relating to securities settlement.
  • The ability to work in a fast-paced environment with volumes dictated by market trends, client demands, and seasonal peaks.
  • The ability to utilize time-management and prioritization skills.
  • A positive attitude and excitement regarding learning new tasks and skills in order to keep up with changing environments/duties.

What We Offer

  • Competitive pay and benefits package.
  • The opportunity to gain valuable industry knowledge and experience.
  • The opportunity to advance your career through other roles within Wealth Management and Scotiabank.
  • A workplace culture built around inclusion, diversity, and potential.
  • The opportunity to participate in a customized and comprehensive training program.

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