Customer Success Manager
1 day ago
We are seeking a highly skilled Customer Success Manager to join our team at Descartes. As a key member of our North American remote team, you will play a critical role in supporting engagement with our MK Data product, a solution that creates value for top global companies and ensures customers are following local and international government regulations and sanctions.
Key Responsibilities- Strategic Consultation: Act as a trusted advisor, providing strategic consultation and addressing customer inquiries to identify business needs and goals.
- Retention and Growth: Proactively engage customers, develop action plans to optimize usage, and mitigate risk of churn, while identifying opportunities for growth and nurturing customers into advocates.
- Account Management: Conduct data-driven, solution-oriented business reviews and success meetings, facilitating customer migration to our new web-based solution, and suggesting and negotiating additional features.
- Collaboration: Work with Sales, Marketing, Product, and Implementation teams on webinar development, improvement/feature suggestions based on customer feedback, and staying up-to-date with technical changes, market conditions, government regulations, emerging trends, and initiatives involving competitive activities.
- Experience: 3+ years of experience in a B2B customer-facing role, with a commercial mindset and focus on value for the customer.
- Customer Focus: Exceptional communication, presentation, written, and negotiation skills, with the ability to build relationships and cultivate life-long business partnerships.
- Business Planning: Ability to dig deep to understand organizational goals and business problems, effectively aligning solutions to address complex issues, and being metrics-driven and insightful.
Descartes is a global leader in logistics and supply chain technology, committed to working with customers to conserve resources and enhance sustainability. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.
We are an Equal Employment employer and do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law.
-
Customer Success Manager
4 days ago
Kitchener, Ontario, Canada D2L Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at D2L. As a key member of our organization, you will be responsible for driving the success of our North American Higher Education customers.Key ResponsibilitiesEstablish and Maintain Relationships: Develop and maintain strong, productive relationships...
-
Customer Success Manager
4 days ago
Kitchener, Ontario, Canada D2L Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at D2L. As a key member of our organization, you will be responsible for driving the success of our North American Higher Education customers.Key ResponsibilitiesEstablish and Maintain Relationships: Develop and maintain strong, productive relationships...
-
Customer Success Manager
1 day ago
Kitchener, Ontario, Canada Descartes Systems Group Full timeAbout Descartes Systems GroupDescartes Systems Group is a leading provider of logistics and supply chain technology solutions. With a strong presence in the industry, we help our customers navigate the complexities of global trade and logistics.Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team. As a...
-
Customer Success Manager
1 day ago
Kitchener, Ontario, Canada Descartes Systems Group Full timeAbout Descartes Systems GroupDescartes Systems Group is a leading provider of logistics and supply chain technology solutions. With a strong presence in the industry, we help our customers navigate the complexities of global trade and logistics.Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team. As a...
-
Customer Success Manager
5 days ago
Kitchener, Ontario, Canada The Descartes Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at The Descartes. As a key member of our organization, you will play a critical role in driving customer satisfaction, retention, and growth.Key ResponsibilitiesCustomer Engagement: Develop and maintain strong relationships with our customers,...
-
Customer Success Manager
4 days ago
Kitchener, Ontario, Canada The Descartes Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at The Descartes. As a key member of our organization, you will play a critical role in driving customer satisfaction, retention, and growth.Key ResponsibilitiesCustomer Engagement: Develop and maintain strong relationships with our customers,...
-
Customer Success Manager
1 week ago
Kitchener, Ontario, Canada The Descartes Full timeAbout The DescartesThe Descartes is a leading provider of logistics and supply chain technology solutions. Our mission is to unite the people and technology that move the world, enabling businesses to optimize their operations and improve their bottom line.Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our team....
-
Customer Success Manager
1 week ago
Kitchener, Ontario, Canada The Descartes Full timeAbout The DescartesThe Descartes is a leading provider of logistics and supply chain technology solutions. Our mission is to unite the people and technology that move the world, enabling businesses to optimize their operations and improve their bottom line.Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our team....
-
Customer Success Manager
1 week ago
Kitchener, Ontario, Canada PiinPoint Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at PiinPoint. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, driving growth, and ensuring customer satisfaction.Key ResponsibilitiesAccount Management: Develop and execute customer...
-
Customer Success Manager
1 week ago
Kitchener, Ontario, Canada PiinPoint Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at PiinPoint. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, driving growth, and ensuring customer satisfaction.Key ResponsibilitiesAccount Management: Develop and execute customer...
-
Senior Customer Success Manager
3 days ago
Kitchener, Ontario, Canada Prospect Full timeWe are a remote software company headquartered in Canada, building a team of driven professionals to help sales teams succeed.Our lead generation app, Prospect, helps sales reps find contact data in real-time, making it a go-to tool for top sales teams worldwide.We're a fully bootstrapped and profitable company, with a great work culture that values...
-
Senior Customer Success Manager
3 days ago
Kitchener, Ontario, Canada Prospect Full timeWe are a remote software company headquartered in Canada, building a team of driven professionals to help sales teams succeed.Our lead generation app, Prospect, helps sales reps find contact data in real-time, making it a go-to tool for top sales teams worldwide.We're a fully bootstrapped and profitable company, with a great work culture that values...
-
Customer Success Strategist
2 days ago
Kitchener, Ontario, Canada Prospect Full time{"title": "Customer Success Role", "description": "We are a remote startup (headquartered in Canada) building a smart and driven team that's making software to help sales reps sell better.Our company, Prospect, is a lead generation app that helps you find contact data right inside your browser in real-time. The best sales teams in the world use Prospect to...
-
Customer Success Strategist
1 day ago
Kitchener, Ontario, Canada Prospect Full time{"title": "Customer Success Role", "description": "We are a remote startup (headquartered in Canada) building a smart and driven team that's making software to help sales reps sell better.Our company, Prospect, is a lead generation app that helps you find contact data right inside your browser in real-time. The best sales teams in the world use Prospect to...
-
Head of Customer Success
4 weeks ago
Kitchener, Ontario, Canada Acceldata Inc Full timeHead of Customer SuccessAre you driven by the desire to cultivate and lead exceptional teams in a dynamic setting? Do you excel in enhancing customer satisfaction and providing outstanding service? If so, we present a remarkable opportunity for a Head of Customer Success at Acceldata.About UsAcceldata stands at the forefront of Enterprise Data Observability,...
-
Customer Success Representative
1 week ago
Kitchener, Ontario, Canada iGUIDE® Full timeAbout iGUIDEiGUIDE is a leading provider of innovative solutions for capturing and delivering accurate floor plans, immersive 3D virtual tours, and extensive property data.Job SummaryWe are seeking a highly motivated and proactive Product Support Specialist to join our Technical Support team. As a key member of our team, you will be responsible for ensuring...
-
Customer Success Representative
1 week ago
Kitchener, Ontario, Canada iGUIDE® Full timeAbout iGUIDEiGUIDE is a leading provider of innovative solutions for capturing and delivering accurate floor plans, immersive 3D virtual tours, and extensive property data.Job SummaryWe are seeking a highly motivated and proactive Product Support Specialist to join our Technical Support team. As a key member of our team, you will be responsible for ensuring...
-
Customer Success Professional
1 week ago
Kitchener, Ontario, Canada Targeted Talent Full timeWe are seeking a highly skilled Customer Success Professional to join our team at Targeted Talent. This is a remote position, and our company is based in Vancouver. Our client is a rapidly growing software development company.You will have the opportunity to work with a global B2B tech, SaaS, or enterprise software business, utilizing your analytical skills...
-
Customer Success Professional
1 week ago
Kitchener, Ontario, Canada Targeted Talent Full timeWe are seeking a highly skilled Customer Success Professional to join our team at Targeted Talent. This is a remote position, and our company is based in Vancouver. Our client is a rapidly growing software development company.You will have the opportunity to work with a global B2B tech, SaaS, or enterprise software business, utilizing your analytical skills...
-
Customer Success Professional
1 week ago
Kitchener, Ontario, Canada Targeted Talent Full timeWe are seeking a highly skilled Customer Success Professional to join our team at Targeted Talent. This is a remote position, and our company is based in Vancouver. Our client is a rapidly growing software development company.You will have the opportunity to work with a global B2B tech, SaaS, or enterprise software business, utilizing your analytical skills...
