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Customer Success Professional

2 months ago

Kitchener, Ontario, Canada Targeted Talent Full time

We are seeking a highly skilled Customer Success Professional to join our team at Targeted Talent. This is a remote position, and our company is based in Vancouver. Our client is a rapidly growing software development company.

You will have the opportunity to work with a global B2B tech, SaaS, or enterprise software business, utilizing your analytical skills to translate quantitative and qualitative customer data into action plans.

Key Responsibilities:

  • Develop and implement customer success strategies to drive business growth and customer satisfaction.
  • Collaborate with cross-functional teams to identify and address customer needs.
  • Utilize software such as JIRA, Microsoft 365, Salesforce, and Atlassian to manage customer relationships and data.
  • Participate in pre-sales meetings and onboard new customers.

Bonus Points:

  • Experience with directory services (DirSync, AADSync, Active Directory/domains) and messaging platforms (e.g., Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra).

What We Offer:

  • Competitive salary.
  • Health and dental benefits.
  • Generous vacation time.
  • Opportunity for career progression.
  • Completely remote work.