Customer Success Manager

4 days ago

Kitchener, Ontario, Canada The Descartes Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Manager to join our team at The Descartes. As a key member of our organization, you will play a critical role in driving customer satisfaction, retention, and growth.

Key Responsibilities
  • Customer Engagement: Develop and maintain strong relationships with our customers, understanding their business needs and goals, and providing strategic consultation to ensure they are getting the most value from our solutions.
  • Account Management: Manage a portfolio of accounts, conducting regular business reviews and success meetings to identify opportunities for growth and mitigate any risk of churn.
  • Solution Implementation: Collaborate with our sales, marketing, product, and implementation teams to deliver customized solutions that meet our customers' needs, and provide training and support to ensure successful adoption.
  • Knowledge Management: Stay up-to-date with technical changes, market conditions, government regulations, emerging trends, and initiatives involving competitive activities to reinforce our solutions as the choice for clients to address significant business issues and grow their revenue stream.
Requirements
  • Experience: 3+ years of experience in a B2B customer-facing role, with a proven track record of driving customer satisfaction, retention, and growth.
  • Customer Focus: Exceptional communication, presentation, written, and negotiation skills, with the ability to build relationships and cultivate life-long business partnerships.
  • Business Planning: Ability to dig deep to understand both the big picture organizational goals of our clients and the root cause of business problems, effectively aligning solutions to address complex issues.
What We Offer
  • Competitive Compensation: Salary range of $65,000 to $75,000 CAD plus 20% variable commission.
  • Remote Work Opportunity: Work from the comfort of your own home, with flexible hours that meet the needs of both our clients and your life.
  • Professional Development: Opportunities for growth and advancement within the company, with a focus on developing your skills and expertise.

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