Current jobs related to Senior Customer Success Manager - Kitchener, Ontario - Prospect

  • Senior Customer Success Manager

    1 month ago

    Kitchener, Ontario, Canada Prospect Full time

    {"title": "Customer Success Manager", "description": "We are a remote startup building a smart and driven team that's making software to help sales reps sell better. Our product, Prospect, is a lead generation app that helps you find contact data right inside your browser in real-time. We're looking for a Customer Success Manager to join our team and help us...

  • Senior Customer Success Manager

    1 month ago

    Kitchener, Ontario, Canada Prospect Full time

    {"title": "Customer Success Manager", "description": "We are a remote startup building a smart and driven team that's making software to help sales reps sell better. Our product, Prospect, is a lead generation app that helps you find contact data right inside your browser in real-time. We're looking for a Customer Success Manager to join our team and help us...

  • Senior Customer Success Manager

    3 weeks ago

    Kitchener, Ontario, Canada Prospect Full time

    {"title": "Customer Success Manager", "description": "Join Our Team as a Customer Success ManagerWe are a remote startup headquartered in Canada, building a smart and driven team that's making software to help sales reps sell better.Our lead generation app, Prospect, helps you find contact data right inside your browser in real-time. The best sales teams in...

  • Senior Customer Success Manager

    2 weeks ago

    Kitchener, Ontario, Canada Prospect Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Prospect. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their goals and get the most out of our product.As a Customer Success Manager, you will work closely with our engineering team to identify and address...

  • Senior Customer Success Manager

    2 weeks ago

    Kitchener, Ontario, Canada Prospect Full time

    We are a remote startup headquartered in Canada, building a smart and driven team that creates software to help sales reps sell better.Our lead generation app, Prospect, helps you find contact data in real-time, right inside your browser. The best sales teams in the world use Prospect to achieve their sales targets.We are a fully bootstrapped and profitable...

  • Senior Customer Success Manager

    2 weeks ago

    Kitchener, Ontario, Canada Prospect Full time

    We are a remote startup headquartered in Canada, building a smart and driven team that's making software to help sales reps sell better.Our lead generation app, Prospect, helps you find contact data right inside your browser in real-time. The best sales teams in the world use Prospect to crush their sales targets.We are currently a team of 14 people, and you...

  • Senior Customer Service Representative

    4 weeks ago

    Kitchener, Ontario, Canada GoodLife Fitness Full time

    Senior Customer Service Representative (Motivator)About the Role:We are seeking a highly motivated and customer-focused Senior Customer Service Representative to join our team at GoodLife Fitness. As a Senior Motivator, you will be the face of our club, delivering exceptional experiences and providing expert guidance to our members.Key...

  • Senior Product Manager

    2 months ago

    Kitchener, Ontario, Canada RouteThis Inc. Full time

    Senior Product ManagerRouteThis is a Waterloo-based B2B SaaS company revolutionizing customer support services with market-leading software solutions. We're seeking a Senior Product Manager to drive product-related business decisions and lead the development of innovative solutions.Key Responsibilities:Lead market research and customer relationship...

  • Senior Product Manager

    2 months ago

    Kitchener, Ontario, Canada RouteThis Inc. Full time

    Senior Product ManagerRouteThis is a Waterloo-based B2B SaaS company revolutionizing customer support services with market-leading software solutions. We're seeking a Senior Product Manager to drive product-related business decisions and lead the development of innovative solutions.Key Responsibilities:Lead market research and customer relationship...

  • Senior Product Manager

    4 weeks ago

    Kitchener, Ontario, Canada RouteThis Inc. Full time

    Senior Product ManagerRouteThis is a Waterloo-based B2B SaaS company revolutionizing customer support services with intelligent automation software solutions. We're seeking a seasoned Senior Product Manager to drive product-related business decisions and lead the development of our market-leading software.Key Responsibilities:Lead market research and...

  • Senior Product Manager

    1 month ago

    Kitchener, Ontario, Canada RouteThis Inc. Full time

    Senior Product ManagerRouteThis is a Waterloo-based B2B SaaS company revolutionizing customer support services with intelligent automation software solutions. We're seeking a seasoned Senior Product Manager to drive product-related business decisions and lead the development of our market-leading software.Key Responsibilities:Lead market research and...

  • Senior Product Manager

    1 month ago

    Kitchener, Ontario, Canada Hive Full time

    {"title": "Senior Product Manager", "description": "About the RoleHive is seeking a Senior Product Manager to join our team. As a key member of our product organization, you will be responsible for developing and executing product strategies that drive business growth and customer satisfaction.As a Senior Product Manager, you will work closely with our...

  • Senior Product Manager

    1 month ago

    Kitchener, Ontario, Canada Hive Full time

    {"title": "Senior Product Manager", "description": "About the RoleHive is seeking a Senior Product Manager to join our team. As a key member of our product organization, you will be responsible for developing and executing product strategies that drive business growth and customer satisfaction.As a Senior Product Manager, you will work closely with our...

  • Senior Product Manager

    3 weeks ago

    Kitchener, Ontario, Canada RouteThis Inc. Full time

    Senior Product ManagerRouteThis is a B2B SaaS company revolutionizing customer support services with intelligent automation software solutions. We're seeking a seasoned Senior Product Manager to drive product-related business decisions and lead the development of innovative solutions.Key Responsibilities:Lead market research and customer relationship...

  • Senior Product Manager

    1 month ago

    Kitchener, Ontario, Canada Conexiom Full time

    Unlock Your Potential as a Senior Product Manager at ConexiomConexiom is a cutting-edge technology company that offers innovative solutions for automating manual processing of critical B2B commercial documents in supply chain purchasing. We're on the hunt for a talented Senior Product Manager to help us capture an identified market opportunity through the...

  • Senior Product Manager

    1 month ago

    Kitchener, Ontario, Canada Conexiom Full time

    Unlock Your Potential as a Senior Product Manager at ConexiomConexiom is a cutting-edge technology company that offers innovative solutions for automating manual processing of critical B2B commercial documents in supply chain purchasing. We're on the hunt for a talented Senior Product Manager to help us capture an identified market opportunity through the...

  • Senior Retail Manager

    3 weeks ago

    Kitchener, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a Senior Retail Manager to join our team at beBee Professionals. In this role, you will be responsible for the overall management of the store, ensuring excellent customer service and profitability.Key Responsibilities:Manage and lead store staff to achieve sales targets.Develop and implement sales strategies to drive revenue growth.Monitor...

  • Senior Product Manager

    2 months ago

    Kitchener, Ontario, Canada RouteThis Inc. Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager to join our team at RouteThis Inc. as a Product Visionary. This is a key leadership role that will drive product-related business decisions and be responsible for the overall success of our product portfolio.Key ResponsibilitiesLead the ongoing evaluation of market conditions to identify...

  • Senior Product Manager

    2 months ago

    Kitchener, Ontario, Canada RouteThis Inc. Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager to join our team at RouteThis Inc. as a Product Visionary. This is a key leadership role that will drive product-related business decisions and be responsible for the overall success of our product portfolio.Key ResponsibilitiesLead the ongoing evaluation of market conditions to identify...

  • Senior Engineering Manager

    2 months ago

    Kitchener, Ontario, Canada Cedent Consulting Inc Full time

    Job Title: Senior Engineering LeadWe are seeking a highly skilled and experienced Senior Engineering Lead to join our team at Cedent Consulting Inc. As a Senior Engineering Lead, you will be responsible for leading our software engineering team and ensuring the successful delivery of our products.Key Responsibilities:Lead and manage a team of software...

Senior Customer Success Manager

2 months ago

Kitchener, Ontario, Canada Prospect Full time

We are a remote software company headquartered in Canada, building a team of driven professionals to help sales teams succeed.

Our lead generation app, Prospect, helps sales reps find contact data in real-time, making it a go-to tool for top sales teams worldwide.

We're a fully bootstrapped and profitable company, with a great work culture that values flexibility and autonomy.

We're looking for a skilled Customer Success Manager to join our team and help us deliver exceptional customer experiences.

Key Responsibilities:

  • Prioritize and respond to support tickets in a timely manner, ensuring customer satisfaction and loyalty.
  • Work closely with our engineering team to gather customer feedback and implement improvements.
  • Analyze customer usage metrics to identify trends and areas for growth.
  • Develop and execute strategies to engage customers and drive adoption.
  • Collaborate with our sales team to ensure seamless onboarding and training experiences.

Requirements:

  • 2+ years of experience in Customer Success, managing a $1M ARR book of business.
  • Proven track record of success in a SaaS company, with a focus on customer satisfaction and retention.
  • Excellent writing and communication skills, with the ability to clearly articulate complex ideas.
  • High level of organization and self-motivation, with a strong sense of accountability.
  • Experience with CRM software, preferably Salesforce.

Nice-to-Haves:

  • Familiarity with Chrome Extensions.
  • Experience with Customer Success tools like Totango or Gainsight.

What We Offer:

  • A competitive salary of $65,000 USD per year.
  • The freedom to work remotely from anywhere in the world.
  • A generous 4-week paid time off policy.
  • A $1,500 annual continued learning budget.
  • A $1,000+ annual travel spending allowance.
  • Benefits through our company HSA, including health, dental, and more.