Current jobs related to Customer Success Manager - Kitchener, Ontario - The Descartes

  • Senior Customer Success Manager

    1 month ago

    Kitchener, Ontario, Canada Prospect Full time

    {"title": "Customer Success Manager", "description": "We are a remote startup building a smart and driven team that's making software to help sales reps sell better. Our product, Prospect, is a lead generation app that helps you find contact data right inside your browser in real-time. We're looking for a Customer Success Manager to join our team and help us...

  • Senior Customer Success Manager

    1 month ago

    Kitchener, Ontario, Canada Prospect Full time

    {"title": "Customer Success Manager", "description": "We are a remote startup building a smart and driven team that's making software to help sales reps sell better. Our product, Prospect, is a lead generation app that helps you find contact data right inside your browser in real-time. We're looking for a Customer Success Manager to join our team and help us...

  • Senior Customer Success Manager

    3 weeks ago

    Kitchener, Ontario, Canada Prospect Full time

    {"title": "Customer Success Manager", "description": "Join Our Team as a Customer Success ManagerWe are a remote startup headquartered in Canada, building a smart and driven team that's making software to help sales reps sell better.Our lead generation app, Prospect, helps you find contact data right inside your browser in real-time. The best sales teams in...

  • Senior Customer Success Manager

    2 weeks ago

    Kitchener, Ontario, Canada Prospect Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Prospect. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their goals and get the most out of our product.As a Customer Success Manager, you will work closely with our engineering team to identify and address...

  • Senior Customer Success Manager

    2 weeks ago

    Kitchener, Ontario, Canada Prospect Full time

    We are a remote startup headquartered in Canada, building a smart and driven team that creates software to help sales reps sell better.Our lead generation app, Prospect, helps you find contact data in real-time, right inside your browser. The best sales teams in the world use Prospect to achieve their sales targets.We are a fully bootstrapped and profitable...

  • Senior Customer Success Manager

    2 weeks ago

    Kitchener, Ontario, Canada Prospect Full time

    We are a remote startup headquartered in Canada, building a smart and driven team that's making software to help sales reps sell better.Our lead generation app, Prospect, helps you find contact data right inside your browser in real-time. The best sales teams in the world use Prospect to crush their sales targets.We are currently a team of 14 people, and you...

  • Deployment Success Specialist

    5 days ago

    Kitchener, Ontario, Canada Cari Full time

    Cari is an industry leader in digital health care, virtual care, remote patient monitoring hardware and software.About CariThe company's award-winning solutions enable chronically ill patients to stay at home and out of the hospital, drastically improving health outcomes while, at the same time, significantly reducing costs to treat the most expensive...

  • Customer Service Manager

    3 weeks ago

    Kitchener, Ontario, Canada beBee Professionals Full time

    We are seeking a Customer Service Manager to provide exceptional customer service to our clients, manage client accounts, and develop relationships with new and existing clients.The ideal candidate will have a Bachelor's degree in Business Administration or a related field, and at least two years of experience in customer service or client relations.The...

  • Shift Manager

    2 weeks ago

    Kitchener, Ontario, Canada Domino's Pizza Full time

    Job SummaryWe are seeking a highly motivated and experienced Shift Manager to lead our team to success. As a Shift Manager at Domino's Pizza, you will be responsible for supervising and coordinating the activities of staff who prepare and portion food, ensuring that food and service meet quality control standards.Key ResponsibilitiesEstablish methods to meet...

  • Cloud DX Deployment Success Specialist

    2 weeks ago

    Kitchener, Ontario, Canada Cloud DX, Inc. Full time

    Deployment Success Specialist RoleCloud DX is seeking a highly skilled Deployment Success Specialist to join our team. As a key member of our Success team, you will play a vital role in the client and customer journey, ensuring smooth onboarding and promoting product adoption.Key Responsibilities:Lead train-the-trainer style patient onboarding initiatives...

  • Cloud DX Deployment Success Specialist

    2 weeks ago

    Kitchener, Ontario, Canada Cloud DX, Inc. Full time

    Job DescriptionThe RoleCloud DX is expanding its Success team and seeking a skilled Deployment Success Specialist to play a key role in the client and customer journey. As a Deployment Success Specialist at Cloud DX, you will be responsible for ensuring smooth onboarding, promoting product adoption, growing accounts, and communicating best practices. You...

  • Cloud DX Deployment Success Specialist

    2 weeks ago

    Kitchener, Ontario, Canada Cloud DX, Inc. Full time

    Job DescriptionThe RoleCloud DX is expanding its Success team and seeking a skilled Deployment Success Specialist to play a key role in the client and customer journey. As a Deployment Success Specialist, you will ensure smooth onboarding, promote product adoption, grow accounts, and communicate best practices. You will also support internal teams with the...

  • Customer Service Director

    1 month ago

    Kitchener, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    Store Manager Job DescriptionWe are seeking a highly motivated and experienced Store Manager to lead our team at beBee Professionals in Kitchener, Canada.Key Responsibilities:Oversee the daily operations of the store, ensuring excellent customer service and profitability.Manage and motivate a team of store staff to achieve sales targets and provide a...

  • Customer Service Director

    1 month ago

    Kitchener, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    Store Manager Job DescriptionWe are seeking a highly motivated and experienced Store Manager to lead our team at beBee Professionals in Kitchener, Canada.Key Responsibilities:Oversee the daily operations of the store, ensuring excellent customer service and profitability.Manage and motivate a team of store staff to achieve sales targets and provide a...

  • Head of Business Development and Client Success

    3 weeks ago

    Kitchener, Ontario, Canada D2L Full time

    Job Summary:The Head of Business Development and Client Success is responsible for driving revenue growth and client success through strategic partnerships and sales initiatives. This role will lead a team of sales executives and implementation specialists to deliver exceptional client experiences and drive adoption of our education-as-a-benefit platform.Key...

  • Customer Service Representative

    3 weeks ago

    Kitchener, Ontario, Canada beBee Professionals Full time

    We are seeking a Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have a minimum of two years of customer service experience, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.The successful candidate will be responsible for responding to customer...

  • Customer Experience Coordinator

    3 weeks ago

    Kitchener, Ontario, Canada beBee Professionals Full time

    Customer Experience CoordinatorWe are seeking a Customer Experience Coordinator to provide exceptional support to our clients. The ideal candidate will have a minimum of two years of customer service experience, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.The successful candidate will be responsible...

  • Co-op Student Engagement and Success Strategist

    2 months ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    Job SummaryThe University of Waterloo is seeking a highly skilled and experienced professional to fill the role of Co-op Student Experience Manager - Indigenous Relations. This position is responsible for developing and implementing strategies to enhance the co-op student experience and promote student success, with a focus on Indigenous students.Key...

  • Co-op Student Engagement and Success Strategist

    2 months ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    Job SummaryThe University of Waterloo is seeking a highly skilled and experienced professional to fill the role of Co-op Student Experience Manager - Indigenous Relations. This position is responsible for developing and implementing strategies to enhance the co-op student experience and promote student success, with a focus on Indigenous students.Key...

  • Customer Experience Associate

    2 weeks ago

    Kitchener, Ontario, Canada Scotiabank Full time

    At Scotiabank, we're looking for a Customer Experience Associate to join our team in Canada. As a key member of our Canadian Banking Branch network, you'll play a vital role in delivering exceptional service to our customers.As a Customer Experience Associate, you'll be the face of our branches, connecting with customers in a relatable way and helping them...

Customer Success Manager

2 months ago

Kitchener, Ontario, Canada The Descartes Full time
About The Descartes

The Descartes is a leading provider of logistics and supply chain technology solutions. Our mission is to unite the people and technology that move the world, enabling businesses to optimize their operations and improve their bottom line.

Job Summary

We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring that our customers achieve their business goals and objectives through the effective use of our solutions.

Key Responsibilities
  • Strategic Account Management: Develop and execute strategic plans to drive customer success and growth.
  • Customer Engagement: Build and maintain strong relationships with key customers, understanding their business needs and providing tailored solutions to meet those needs.
  • Solution Optimization: Work with customers to optimize the use of our solutions, identifying areas for improvement and implementing changes to drive business value.
  • Business Development: Identify new business opportunities and develop strategies to drive growth and expansion.
  • Collaboration: Work closely with cross-functional teams, including sales, marketing, and product, to ensure seamless customer experiences.
Requirements
  • Experience: 3+ years of experience in a customer-facing role, preferably in a B2B environment.
  • Skills: Excellent communication, presentation, and negotiation skills, with a strong ability to build relationships and drive business growth.
  • Commercial Acumen: Strong understanding of commercial principles, including pricing, renewals, and negotiations.
  • Business Planning: Ability to develop and execute business plans, identifying opportunities for growth and driving business value.
What We Offer
  • Competitive Compensation: Salary range $65,000 to $75,000 CAD, plus 20% variable commission.
  • Flexible Work Arrangements: Remote work options available, with flexible hours to meet the needs of both customers and employees.
  • Opportunities for Growth: Career advancement opportunities, including the potential to move into a team lead or people manager role.
Why Join The Descartes

The Descartes is a dynamic and innovative company, committed to making a positive impact on the world. We offer a collaborative and supportive work environment, with a focus on employee growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.