Current jobs related to Customer Success Strategist - Kitchener, Ontario - Prospect

  • Lead Product Strategist

    3 months ago

    Kitchener, Ontario, Canada Hive Full time

    Hive - Lead Product StrategistAt Hive, we are dedicated to bridging the gap between event marketers and their audiences, fostering memorable interactions. As a Lead Product Strategist, you will partner with our Engineering team to devise solutions that strengthen the bond between artists, events, and their supporters.Contribute significantly to enhancing...

  • Lead Product Strategist

    1 month ago

    Kitchener, Ontario, Canada Hive Full time

    Hive - Lead Product StrategistAt Hive, we are dedicated to bridging the gap between event marketers and their audiences, fostering memorable interactions. As a Lead Product Strategist, you will partner with our Engineering team to devise solutions that strengthen the bond between artists, events, and their supporters.Contribute significantly to enhancing...

  • Marketing Strategist

    2 weeks ago

    Kitchener, Ontario, Canada JobCart Inc Full time

    You must be present in Ontario to apply for this position.JobCart Inc is a leading company in the job search industry, seeking a talented and experienced Marketing Strategist to develop and implement marketing strategies to promote our brand, attract new clients, and drive revenue growth.The ideal candidate is a creative thinker, possesses strong analytical...

  • Business Development Strategist

    1 month ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    Job Title: Business Development and Industry StrategistOverviewThe Business Development and Industry Strategist plays a critical role in generating leads and supporting the initial qualification of prospects for conversion into paid, creditable co-op jobs. This position prioritizes growing opportunities at scale for strategically prioritized segments,...

  • Business Development Strategist

    1 month ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    Job Title: Business Development and Industry StrategistOverviewThe Business Development and Industry Strategist plays a critical role in generating leads and supporting the initial qualification of prospects for conversion into paid, creditable co-op jobs. This position prioritizes growing opportunities at scale for strategically prioritized segments,...

  • Business Development Strategist

    2 months ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    Job Title: Business Development and Industry StrategistOverviewThe Business Development and Industry Strategist plays a critical role in generating leads and supporting the initial qualification of prospects for conversion into paid, creditable co-op jobs. This position prioritizes growing opportunities at scale for strategically prioritized segments,...

  • Business Development Strategist

    2 months ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    Job Title: Business Development and Industry StrategistOverviewThe Business Development and Industry Strategist plays a critical role in generating leads and supporting the initial qualification of prospects for conversion into paid, creditable co-op jobs. This position prioritizes growing opportunities at scale for strategically prioritized segments,...

  • Senior Customer Success Manager

    1 month ago

    Kitchener, Ontario, Canada Prospect Full time

    {"title": "Customer Success Manager", "description": "We are a remote startup building a smart and driven team that's making software to help sales reps sell better. Our product, Prospect, is a lead generation app that helps you find contact data right inside your browser in real-time. We're looking for a Customer Success Manager to join our team and help us...

  • Senior Customer Success Manager

    1 month ago

    Kitchener, Ontario, Canada Prospect Full time

    {"title": "Customer Success Manager", "description": "We are a remote startup building a smart and driven team that's making software to help sales reps sell better. Our product, Prospect, is a lead generation app that helps you find contact data right inside your browser in real-time. We're looking for a Customer Success Manager to join our team and help us...

  • Senior Customer Success Manager

    3 weeks ago

    Kitchener, Ontario, Canada Prospect Full time

    {"title": "Customer Success Manager", "description": "Join Our Team as a Customer Success ManagerWe are a remote startup headquartered in Canada, building a smart and driven team that's making software to help sales reps sell better.Our lead generation app, Prospect, helps you find contact data right inside your browser in real-time. The best sales teams in...

  • Senior Customer Success Manager

    2 weeks ago

    Kitchener, Ontario, Canada Prospect Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Prospect. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their goals and get the most out of our product.As a Customer Success Manager, you will work closely with our engineering team to identify and address...

  • Senior Customer Success Manager

    2 weeks ago

    Kitchener, Ontario, Canada Prospect Full time

    We are a remote startup headquartered in Canada, building a smart and driven team that creates software to help sales reps sell better.Our lead generation app, Prospect, helps you find contact data in real-time, right inside your browser. The best sales teams in the world use Prospect to achieve their sales targets.We are a fully bootstrapped and profitable...

  • Senior Customer Success Manager

    2 weeks ago

    Kitchener, Ontario, Canada Prospect Full time

    We are a remote startup headquartered in Canada, building a smart and driven team that's making software to help sales reps sell better.Our lead generation app, Prospect, helps you find contact data right inside your browser in real-time. The best sales teams in the world use Prospect to crush their sales targets.We are currently a team of 14 people, and you...

  • Digital Marketing Strategist – SkillsWave

    3 weeks ago

    Kitchener, Ontario, Canada D2L Full time

    Job SummaryWe are seeking a highly skilled Digital Marketing Strategist to join our team at D2L. As a key member of our marketing team, you will be responsible for developing and executing digital marketing campaigns that drive engagement, conversion, and revenue growth. If you have a passion for digital marketing and a proven track record of success, we...

  • Digital Marketing Strategist – SkillsWave

    3 weeks ago

    Kitchener, Ontario, Canada D2L Full time

    Job SummaryWe are seeking a highly skilled Digital Marketing Strategist to join our team at D2L. As a key member of our marketing team, you will be responsible for developing and executing digital marketing campaigns that drive engagement, conversion, and revenue growth. If you have a passion for digital marketing and a proven track record of success, we...

  • Co-op Student Engagement and Success Strategist

    2 months ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    Job SummaryThe University of Waterloo is seeking a highly skilled and experienced professional to fill the role of Co-op Student Experience Manager - Indigenous Relations. This position is responsible for developing and implementing strategies to enhance the co-op student experience and promote student success, with a focus on Indigenous students.Key...

  • Co-op Student Engagement and Success Strategist

    2 months ago

    Kitchener, Ontario, Canada University of Waterloo Full time

    Job SummaryThe University of Waterloo is seeking a highly skilled and experienced professional to fill the role of Co-op Student Experience Manager - Indigenous Relations. This position is responsible for developing and implementing strategies to enhance the co-op student experience and promote student success, with a focus on Indigenous students.Key...

  • Digital Marketing Strategist – SkillsWave

    4 weeks ago

    Kitchener, Ontario, Canada D2L Full time

    About the RoleWe are seeking a highly skilled Digital Marketing Strategist to join our team at SkillsWave, a cloud company transforming the way the world learns. As a key member of our Marketing team, you will be responsible for developing and executing digital marketing campaigns that drive growth and engagement.Key ResponsibilitiesManage day-to-day search...

  • Digital Marketing Strategist – SkillsWave

    4 weeks ago

    Kitchener, Ontario, Canada D2L Full time

    About the RoleWe are seeking a highly skilled Digital Marketing Strategist to join our team at SkillsWave, a cloud company transforming the way the world learns. As a key member of our Marketing team, you will be responsible for developing and executing digital marketing campaigns that drive growth and engagement.Key ResponsibilitiesManage day-to-day search...

  • Digital Marketing Strategist – SkillsWave

    4 weeks ago

    Kitchener, Ontario, Canada D2L Full time

    About D2LD2L is a cloud company that is revolutionizing education and transforming the way the world learns. With a singular mission to transform the way the world learns, D2L is dedicated to creating a personalized, student-centric experience that delivers improved retention, engagement, satisfaction, and results for learners of all ages.Job SummaryWe are...

Customer Success Strategist

2 months ago

Kitchener, Ontario, Canada Prospect Full time
{"title": "Customer Success Role", "description": "

We are a remote startup (headquartered in Canada) building a smart and driven team that's making software to help sales reps sell better.

Our company, Prospect, is a lead generation app that helps you find contact data right inside your browser in real-time. The best sales teams in the world use Prospect to crush their sales targets.

We are currently a team of 14 people, and you will be #15.

We are a fully bootstrapped and profitable company (no VCs or investors).

We are a fully remote company with a great work culture. We don't work weekends and provide ample time off. We don't have any "managers" and avoid wasteful internal meetings.

About You

You are calm and collected. You enjoy helping and talking to people. You know that things sometimes go wrong and can deal with "fires" without losing your cool.

You're self-managed and very well-organized. You embrace the opportunity to wear different hats and try new things.

About the Role

Customer Success for us is technical support and account management.

Customer Success bridges the gap between our engineering team and customers so we can keep building a product people love.

Customer Success works closely with Sales to provide insights into Customer "health", assist in training and onboarding Customers, and managing renewals.

Customer Success builds strategic relationships with each customer to establish clear communication and rapport.

Customer Success makes sure every customer is successfully using our product to the fullest extent.

Your Key Initiatives

Your key initiative is to refine our entire framework and workflow for Customer Success and Support. You will own the responsibility of making sure Customer Success and Support operate at an elite level.

Here are some things you'll be doing right away:

  • Prioritizing support tickets and answering them as soon as possible (via intercom)
  • Hopping on Zoom calls to diagnose problems and educate users
  • Working directly with Engineering to funnel customer feedback and requests
  • Analyzing daily usage metrics to better understand users
  • Taking actionable steps to engage accounts based upon user engagement
  • Building champions at each customer account
  • Creating Intercom campaigns to engage and educate users
  • Working closely with Sales to help achieve crossfunctional goals (onboarding, training, renewals, etc)

Our customers are global, but we've noticed that most contact us between 10am-6pm EST (UTC-5).

Requirements

MUST HAVES

  • 2+ years of Customer Success experience managing at least a $1M ARR book of business.
  • Worked in a Customer Success role at SaaS company
  • Great writing skills (you can clearly and cleanly communicate)
  • High level of organization and selfmotivation
  • Great teaching and presentation skills
  • Experience with a CRM (ideally, Salesforce)

BONUS NICE-TO-HAVES

  • Familiarity with Chrome Extensions
  • Experience with Customer Success tools such as Totango or Gainsight

What You'll Get

  • Salary: $65,000 US dollars per year
  • Freedom to try new things (help people the way you want)
  • Ability to work fully remote from anywhere in the world

More of What You'll Get

  • 4 weeks paid time off
  • Work remotely fulltime
  • Be part of a small team doing big things in an independent work environment

- $1,500 annual continued learning budget (for books, courses, and self-improvement)

- $1,000+ annual travel spending allowance (money to spend during your vacation)

Benefits

  • Benefits (health, dental, etc) through our company HSA (for people living in Canada)
"}