Field Service and Operations Manager

7 days ago


Montreal, Quebec, Canada Nestlé SA Full time

We are proud to be one of the fastest growing operating units of Nestlé. Our team has transformed Nespresso into a reference in portioned coffee and one of the world's most trusted brands. Our growth comes from research and development, pioneering quality coffees for consumers' homes and out-of-home locations.

As a Field Service and Operations Manager at Nestle Nespresso Canada, you will lead technicians, coordinate training, and manage their schedule. You will analyze gaps impacting first-time call repairs, manage a technical team, ensure professional communications, and provide coaching for service partners and internal stakeholders.

You will perform periodic stock reviews, compile inventory reports, and participate in special projects with other departments. This role requires bilingualism in English and French, a technical degree or 3-5 years of operations experience, and 4 years of work experience in after-sales service support functions.

The estimated annual salary for this position is around $70,000-$90,000, depending on qualifications and location. This role offers a great opportunity to grow with a leading company in the industry.

  • Bilingualism in English and French
  • Technical degree or 3-5 years of operations experience
  • 4 years of work experience in after-sales service support functions


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