Field Service Engineer for Food and Pharmaceutical Industries

2 weeks ago


Montreal, Quebec, Canada ITW Full time
Job Description

We are seeking a skilled Field Service Engineer to join our team in Quebec. As a Field Service Engineer, you will be responsible for servicing our Metal Detection, X-Ray, and Check-weighing products at customer sites throughout the region.

Responsibilities:
  • Travel to customer sites to deliver efficient field support, ensuring our equipment is operating at peak efficiency through proper calibration and testing.
  • Commission and test machines using certified procedures, perform preventative maintenance, and emergency service at customer locations.
  • Accurately document and report all service-related activities, including submitting Electronic Service Reports, Calibration Reports, and Expense Reports.
  • Promote sales of additional Loma product offerings such as service contracts, new equipment leads, spare parts kits, etc.
  • Maintain a satisfactory parts inventory and requisition additional parts required to perform normal FSE duties.
  • Conduct on-site training with customer personnel to ensure proper operation of equipment.
  • Participate in weekend on-call duties and after-hours phone support.
Requirements:
  • Minimum 3 years of experience in field customer service work or 4 years of military experience.
  • Knowledge of and experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment in the field.
  • Ability to read, comprehend, and interpret complex technical information involving mechanics and electronics.
  • Strong ability to use electronic test equipment such as multi-meters.
  • Proficient with office software applications.
  • Ability to work overtime and weekends.
Estimated Salary:

$85,000 - $115,000 per year, depending on experience.

About Us:

Loma Systems is a leading manufacturer of inspection equipment used in the food and pharmaceutical industries. We pride ourselves on delivering exceptional customer service and promoting a positive mindset within our team culture.



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