Financial Services Operations Analyst

3 days ago


Montreal, Quebec, Canada eTeam, Inc. Full time
Cash Management and SWIFT Monitoring Role

eTeam, Inc. is seeking a highly skilled Financial Services Operations Analyst to join our team in Montreal, QC.

Job Summary:
As a Financial Services Operations Analyst, you will be responsible for ensuring the functional monitoring of SUPERVISION MONETIQUE and European Instant Payments. You will also be required to work some weekends (6 hours shift per day) with equivalent days off. The ideal candidate will have strong communication skills, excellent analytical skills, and experience in cash management and/or SWIFT.

Main Responsibilities:
- Ensure the functional monitoring of SUPERVISION MONETIQUE and European Instant Payments
- Follow working instructions for the monitoring tasks
- Use the monitoring tools required for the activities
- Based on the working instructions, detect alerts and advise the incident manager of the team in a timely manner for further analysis

Additional Responsibilities:
- After 3 months in the team, ensure the functional monitoring of Swift, Cash Management and banking services assets
- Analyze abnormal trends in business activity, identify gaps in the process with the expected operations and report incidents to the level 2 teams

Long-term Objectives:
- Participate in monitoring projects and develop expertise on one of the business activities by having a role of SPOC for the CMCT Montréal Team towards the others CMCT teams around the world
- Contribute to the deployment of new monitoring controls and instructions by closely working with Europe and Singapore teams

Requirements:
- 2 to 5 years' experience either in the fields of IT or Application Support, banking operations/Client service or Client Management (call-center...), functional monitoring
- A background in Cash Management and/or Swift would be considered a strong asset
- University degree, preferably Bachelor in IT or Business Administration

Key Skills:
- Strong communication skills (writing and oral) in English and French if possible
- Languages: French recommended and fluent in English

Compensation:
The estimated salary range for this position is between $60,000 and $90,000 CAD per year, depending on experience and qualifications.

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