Strategic Field Operations Specialist

2 weeks ago


Montreal, Quebec, Canada VusionGroup Full time

We are a global organization with an international presence in 19 countries, dedicated to driving innovation and social impact. At VusionGroup, we foster a collaborative environment where our employees feel valued and supported.

As a Planning Coordinator on our Field Services team, you will be responsible for coordinating and scheduling field service activities, including installations, repairs, and maintenance, in collaboration with suppliers and internal teams. This role involves enforcing Service Orders and providing feedback to suppliers while receiving feedback as well.

You will work closely with our support teams to provide remote assistance to on-site technicians and confirm successful installations. Additionally, you will perform follow-up surveys via email to evaluate the quality of our services. Your strong relationships with coworkers and external suppliers will serve as the primary point of contact for any queries, issues, or escalations.

Key responsibilities include:

  • Scheduling and coordination of field service activities
  • Enforcing Service Orders and managing supplier performance
  • Providing remote support to on-site technicians
  • Confirming installation success and conducting post-installation surveys
  • Fostering strong relationships with coworkers and external suppliers

To succeed in this role, you will require:

  • 1+ years of experience in coordinating field service activities or working with external suppliers
  • Excellent communication skills, both written and verbal, with the ability to engage effectively with suppliers, internal teams, and customers
  • Proven problem-solving skills, with the ability to identify issues, propose solutions, and drive resolution
  • Strong negotiation and relationship-building abilities, with a focus on fostering productive partnerships with suppliers

In exchange for your expertise, you can expect a competitive salary of $65,000 - $85,000 per year, depending on your location and experience. Our benefits package includes generous paid time off (35 days PTO), comprehensive health insurance, retirement savings plans, family-First support, hybrid work arrangements, and opportunities for career growth and professional development.

VusionGroup is committed to supporting its employees' personal and professional growth. We offer a range of training programs, workshops, and e-learning opportunities to help you develop new skills and advance your career. With our global mobility program, you may have the opportunity to work in different locations and expand your horizons.



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