Technical Support Specialist

2 days ago

New Westminster, British Columbia, Canada Campus Support Full time
About the Role

We are seeking a highly skilled and experienced Technical Support Specialist to join our Campus Support team. As a key member of our IT team, you will be responsible for providing technical support and maintenance for our campus IT infrastructure.

Key Responsibilities
  • Configure, maintain, and troubleshoot campus IT infrastructure, including servers, internet, computers, and peripherals.
  • Provide high-level technical support for institution hardware and software to ensure smooth campus operations.
  • Support the day-to-day operation of the Campus Support head office.
  • Deliver instruction that meets module and program objectives as set out in the curriculum.
Requirements
  • Post-secondary education and a minimum of two years of experience in IT/network administration or a related field.
  • Strong networking knowledge, troubleshooting aptitude, and familiarity with Windows, PC, and Mac operating systems, hardware, and software applications.
  • Strong interpersonal, communication, and customer service skills, with the ability to convey information simply and efficiently.
  • Ability to work independently and as part of a team.
  • Demonstrates and encourages high standards of behavior, professionalism, and commitment to quality service.
  • Excellent time management, organizational skills, and ability to multi-task in a dynamic, team-oriented environment.
Preferred Qualifications
  • Certified Network Engineer (CNE) or Microsoft Certified Systems Engineer (MCSE) designation is an asset.
  • Certification such as CompTIA A+, Network+, or similar is an asset.
  • Experience with remote support tools and techniques.
  • Ability to learn and adapt quickly to new technologies and procedures.

We value diverse skill sets and encourage applications from candidates with unique experiences and perspectives. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply.

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