Technical Support Specialist

4 days ago

New Westminster, British Columbia, Canada Campus Support Full time
About Campus Support

Campus Support is a leading provider of innovative solutions for educational institutions. Our team of experts is dedicated to delivering exceptional technical support and services to ensure seamless operations.

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for configuring, maintaining, and troubleshooting the campus IT infrastructure, including servers, internet, computers, and peripherals.

Key Responsibilities
  • Configure and maintain campus IT infrastructure, including servers, internet, computers, and peripherals.
  • Provide high-level technical support for institution hardware and software to ensure smooth campus operations.
  • Support the day-to-day operation of the Campus Support head office.
  • Deliver instruction that meets module and program objectives as set out in the curriculum.
Requirements
  • Post-secondary education and a minimum of two years of experience in IT/network administration or a related field.
  • Strong networking knowledge, troubleshooting aptitude, and familiarity with Windows, PC, and Mac operating systems, hardware, and software applications.
  • Strong interpersonal, communication, and customer service skills, with the ability to convey information simply and efficiently.
  • Ability to work independently and as part of a team.
  • Demonstrates and encourages high standards of behavior, professionalism, and commitment to quality service.
  • Excellent time management, organizational skills, and ability to multi-task in a dynamic, team-oriented environment.
Preferred Qualifications
  • Certified Network Engineer (CNE) or Microsoft Certified Systems Engineer (MCSE) designation is an asset.
  • Certification such as CompTIA A+, Network+, or similar is an asset.
  • Experience with remote support tools and techniques.
  • Ability to learn and adapt quickly to new technologies and procedures.

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