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New Westminster, British Columbia, Canada Wiser Software Solutions Inc. Full timeJob Summary:As a Technical Support Specialist at Wiser Software Solutions Inc., you will be responsible for providing top-notch technical support to our users. Your primary goal will be to ensure that our systems and networks are running smoothly and efficiently. You will be the go-to person for troubleshooting and resolving technical issues, and you will...
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Technical Support Specialist
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Technical Support Specialist
1 month ago
New Westminster, British Columbia, Canada Wiser Software Solutions Inc. Full timeJob DescriptionWe are seeking a highly skilled User Support Technician to join our team at Wiser Software Solutions Inc.Key ResponsibilitiesMonitor and analyze computer system and network performance to identify and resolve issues.Provide technical assistance to users experiencing difficulties with computer systems and networks.Research and implement...
Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at Wiser Software Solutions Inc. as a User Support Technician. The successful candidate will be responsible for providing top-notch technical support to our users, ensuring they have a seamless experience with our software solutions.
Key Responsibilities- Technical Support
- Provide timely and effective technical support to users experiencing difficulties with our software solutions.
- Respond to user inquiries and concerns in a professional and courteous manner.
- System Administration
- Set up and configure user equipment, including installing operating systems and software.
- Perform routine maintenance tasks to ensure system stability and performance.
- Problem-Solving
- Analyze and resolve technical issues in a timely and efficient manner.
- Collaborate with internal teams to identify and implement solutions to recurring technical issues.
- Documentation and Training
- Develop and maintain technical documentation to support user training and troubleshooting.
- Provide training and support to users on software solutions and best practices.
- Education
- College/CEGEP diploma or equivalent.
- Experience
- At least 7 months of experience in a technical support role.
- Language
- Fluency in English.
- Work Hours
- 32 to 40 hours per week.
As a Technical Support Specialist at Wiser Software Solutions Inc., you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our software solutions.
