Technical Support Specialist

6 days ago


New Westminster, British Columbia, Canada Wiser Software Solutions Inc. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Wiser Software Solutions Inc. as a User Support Technician. The successful candidate will be responsible for providing top-notch technical support to our users, ensuring they have a seamless experience with our software solutions.

Key Responsibilities
  • Technical Support
    • Provide timely and effective technical support to users experiencing difficulties with our software solutions.
    • Respond to user inquiries and concerns in a professional and courteous manner.
  • System Administration
    • Configure and maintain computer systems and networks to ensure optimal performance.
    • Perform regular backups and recovery operations to prevent data loss.
  • Collaboration and Communication
    • Work closely with cross-functional teams to identify and resolve technical issues.
    • Communicate technical information to non-technical stakeholders in a clear and concise manner.
Requirements
  • Education
    • Degree in Computer Science, Information Technology, or related field.
  • Experience
    • At least 7 months of experience in a technical support role.
    • Proven track record of providing excellent customer service.
  • Skills
    • Strong knowledge of computer systems, networks, and software applications.
    • Excellent communication and problem-solving skills.
Working Conditions
  • Work Environment
    • Work in a fast-paced, dynamic environment with a team of technical professionals.
  • Work Schedule
    • Work 32-40 hours per week, with occasional overtime as needed.


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