Wine Club Coordinator

4 weeks ago


Niagara Falls, Ontario, Canada Arterra Wines Canada, Inc. Full time

About Us

At Arterra Wines Canada, we're passionate about creating unforgettable moments with our products. We put the consumer at the heart of everything we do, and we're looking for someone who shares our enthusiasm.

Job Summary

We're seeking a highly organized and customer-focused individual to join our team as a Direct to Consumer Coordinator. This role will be responsible for driving hospitality efforts, supporting customer service, and managing administrative duties and fulfillment operations for our East direct to consumer and wine club businesses.

Key Responsibilities

  • Manage DTC email inboxes and phone line, providing exceptional customer service and resolving issues efficiently.
  • Assist with planning and executing wine club and direct to consumer events, ensuring a seamless experience for our customers.
  • Support the printing of marketing materials, wine club membership cards, and package inserts, as well as maintaining consumer touchpoints at our wineries.
  • Pick, pack, and ship e-commerce orders and wine club shipments for the Eastern DTC websites, ensuring timely and accurate delivery.

Requirements

  • Post-secondary education
  • 1-2 years of experience in customer service or hospitality management
  • Strong written and verbal communication skills

What We Offer

  • Training and development programs
  • An opportunity to learn about the world of wine

Compensation

Base pay is $46,090 - $59,646, with additional compensation based on experience, education, and other qualifications.



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