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Wine Club Customer Experience Specialist

2 months ago


Niagara Falls, Ontario, Canada Arterra Wines Canada, Inc. Full time

About Arterra Wines Canada

We're a leading wine company in Canada, inspiring moments with our products. Our vision is to be at the center of people's lives, driving customer satisfaction and loyalty.

As part of our team, you'll support customer service, administrative duties, and fulfillment operations for direct-to-consumer and wine club businesses.

Job Summary
  • Manage DTC email inboxes and phone line, ensuring prompt communication with wine club and e-commerce consumers in a fast-paced environment.
  • Problem-solve consumer issues and deliver exceptional customer service, maintaining retention and loyalty.
  • Assist with planning and executing wine club and direct-to-consumer events.
  • Support printing marketing materials, wine club membership cards, and package inserts.
  • Pick, pack, and ship e-commerce orders and wine club shipments for Eastern DTC websites.
Requirements
  • Post-Secondary Education
  • 1-2 years in customer service or hospitality management.
  • Strong written and verbal communication skills.
What We Offer
  • Training & Development Programs.
  • An opportunity to learn about the world of wine.

Salary Range: $46,090 - $59,646 per year, based on experience, education, and qualifications.