Hospitality and Wine Club Liaison

3 weeks ago

Niagara Falls, Ontario, Canada Pernod Ricard Full time
Key Responsibilities:
  • Welcome and Serve Guests: Provide exceptional hospitality and represent The Foreign Affair brand with pride.
  • Lead Point of Contact: Maintain continuous communication with the Hospitality Supervisor and prioritize tasks effectively.
  • Stay Informed: Keep up-to-date with all winery information to answer questions from the team and guests confidently.
  • Wine Club Liaison: Act as the primary contact for wine club member requests in the absence of the Sales Coordinator, ensuring their needs are met promptly.
  • Efficient Communication: Relay messages and action items from wine club member requests to the Sales Coordinator and communicate weekend activities for follow-up throughout the week.
  • Tech-Savvy: Navigate wine club software confidently to manage member updates and cancellations, and troubleshoot technology issues with platforms like Shopify, Tock, Bluetooth, and Wi-Fi.
  • Detail-Oriented: Monitor shared email inboxes, process orders with high attention to detail, and oversee merchandise inventory, pricing, and signage.
Applicant Requirements Include:
  • Previous Experience: A seasoned hospitality professional with a positive attitude and proactive nature.

Administrative experience is an asset.

2-3 years of experience in hospitality service (hotel, restaurant, winery, etc.).

  • Wine Passion: A genuine passion and knowledge about wine.
  • Smart Serve Certified: Must have certification to serve alcohol.
  • Weekend Availability: Must be able to work weekends.
  • Physical Requirements: Ability to lift up to 35 lbs and stand for long periods of time.
Why Join Us?
  • Competitive Hourly Wage: We value your skills and dedication.
  • Monthly Product Allotment: Enjoy our wines as part of your benefits.
  • Store Discount: Take advantage of discounts on our products.
  • Incentives and Gratuities: Earn rewards and tips for your exceptional service.

At The Foreign Affair Winery, we believe in creating memorable experiences for our guests and a supportive, growth-oriented environment for our team. If you're ready to bring your passion for hospitality and wine to our team, we'd love to hear from you.

We welcome and encourage applications from individuals from all groups, including aboriginal, women, visible minorities, and persons with disabilities, regardless of race, ethnicity, sexual orientation, creed, family status, national origin, age, and gender.

Corby Spirit and Wine Ltd and its affiliate Foreign Affair Winery, are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.

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