Inbound Customer Service

3 months ago


NiagaraontheLake, Canada Andrew Peller Limited Full time

#BeExtraordinary
At Andrew Peller Limited (APL), our mission is to be Canada’s #1 branded wine and
craft beverage company by delivering the perfect brand experience for every
lifestyle and occasion. Through our commitment to excellence, honouring our
roots, owning it, fostering belonging and driving to succeed, we inspire teammates to be
extraordinary every day.
Who We Are
We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking.
We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience.
The DTC Wine Specialist is hybrid role that helps various customers with placing their larger orders. A typical day can have you assisting a bride to be with wine on her wedding day, shipping cases to a loyal wine club customer or helping a corporate client organize wine gifts for their staff at the holidays. In this role you are responsible for driving sales of wine and wine related products and facilitating a positive ongoing relationship with Direct to Consumer and Wine Club customers.
You know our products and systems well and this enables you to find opportunities to drive revenue growth by pairing wine club members and customers with products and services that delight.
You will work online from a home office and have the capability to visit our Niagara on the Lake estates as needed and at least once per week. The shifts are scheduled 1 month in advance and can vary be between the window of 9am-7pm depending on the time of year.
WHAT WE OFFER
- Opportunities to learn and grow in a flexible work environment
- Competitive pay and benefits
- Employee Assistance Program

JOB DUTIES
- Accurate, prompt and comprehensive response to customer needs.
- Maintains customer accounts/orders through various systems such as Magento, Oracle and Salesforce (CRM).
- Receives high volumes of inbound calls (Talkdesk) and cases.

This role reports to the Direct to Consumer (DTC) Manager East. You will interact often with teammates from Ontario Distribution Centre, Finance, Marketing, Couriers, Estate Wineries, Winemaking, Events, etc.
EDUCATION
- Post-secondary diploma in business or hospitality.
- Wine Knowledge an Asset

RELEVANT EXPERIENCE
- Retail sales
- Phone sales & account maintenance
- Customer Service
- Congenial and pleasant, tactful and able to maintain composure under stressful conditions
- Exceptional organizational skills.
- Exceptional computer skills and knowledge
- Adept at complaint resolution and autonomous decision making within set parameters

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.
**Accommodation**:
**Equal Opportunity Employment**:
At Andrew Peller Limited, we are committed to creating and celebrating a culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.



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