Customer Experience Coordinator
3 weeks ago
About the Role
At Arterra Wines Canada, we're passionate about creating unforgettable moments for our customers. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences through our direct-to-consumer and wine club channels.
Key Responsibilities
- Manage customer inquiries and concerns in a timely and professional manner, ensuring high levels of satisfaction and loyalty.
- Collaborate with cross-functional teams to plan and execute wine club and direct-to-consumer events that exceed customer expectations.
- Assist with the preparation and shipping of e-commerce orders and wine club shipments, ensuring accuracy and timeliness.
- Support the development and maintenance of marketing materials, wine club membership cards, and package inserts.
Requirements
- Post-secondary education in a related field.
- 1-2 years of experience in customer service or hospitality management.
- Excellent written and verbal communication skills.
What We Offer
- Training and development programs to enhance your skills and knowledge.
- The opportunity to learn about the world of wine and contribute to its growth.
Compensation
The budgeted range for this role is $46,090 - $59,646, taking into account factors such as experience, education, and qualifications.
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