In-store Customer Experience Representative

4 weeks ago


Toronto, Ontario, Canada UNIQLO Full time

Job Summary

The In-store Customer Experience Specialist is a key role at UNIQLO, responsible for delivering exceptional customer service and creating a positive store experience. This position requires a strong understanding of customer needs and the ability to act as a brand ambassador.

Key Responsibilities:

  • Provide superior customer service, ensuring a positive brand experience and high customer satisfaction.
  • Act as a brand ambassador, representing UNIQLO's mission and vision.
  • Utilize company tools to build brand recognition and maximize sales and profits.
  • Advocate for the integration of stores and eCommerce, enhancing the customer purchasing experience.
  • Develop and share insights on new products and services, providing customer feedback through internal channels.
  • Work collaboratively as a team player, upholding company policies and procedures.
  • Assist management in identifying and resolving store issues and support special projects as assigned.

Requirements:

  • Post-secondary education with at least 3 years of experience in similar roles.
  • Excellent communication and interpersonal skills.
  • Ability to problem-solve and be detail-oriented.
  • Flexibility to work a varied schedule, including evenings, weekends, and holidays.
  • Ability to stand for long periods, read computer terminals, and perform physical tasks.


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