Customer Experience Representative

2 weeks ago


Toronto, Ontario, Canada Rogers Communications Full time

We're looking for a Customer Experience Representative to join our retail team at Rogers Communications.

This role is ideal for someone who is passionate about technology and enjoys connecting with people. As a part of our team, you will deliver a seamless experience for our customers, providing value, expertise, dedication, and a commitment to doing what's right for their needs.

Key Responsibilities:

  • Enhance the retail experience in our stores by providing best-in-class service and value-added solutions to customers.
  • Promote Rogers and Fido brands, including the Rogers Mastercard.
  • Engage and grow your customer base through personalized communication and outreach via phone calls and business text messaging.
  • Participate in community events and outreach efforts to support local small businesses.
  • Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals.

What We Offer:

  • Competitive compensation plus commissions.
  • One of the best flex health benefits, RRSP, TFSA, and Pension plans in Canada.
  • Mental Health and Support benefits - 100% coverage.
  • Employee and Family Assistance Program benefits.
  • Employee discounts that can offer up to 50% off our Rogers and Fido products and services.
  • A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work.
  • A flexible schedule, including evenings and weekends (min 20 hours/week).
  • Career growth and development opportunities.

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