Customer Experience Representative
2 weeks ago
We're looking for a Customer Experience Representative to join our retail team at Rogers Communications.
This role is ideal for someone who is passionate about technology and enjoys connecting with people. As a part of our team, you will deliver a seamless experience for our customers, providing value, expertise, dedication, and a commitment to doing what's right for their needs.
Key Responsibilities:
- Enhance the retail experience in our stores by providing best-in-class service and value-added solutions to customers.
- Promote Rogers and Fido brands, including the Rogers Mastercard.
- Engage and grow your customer base through personalized communication and outreach via phone calls and business text messaging.
- Participate in community events and outreach efforts to support local small businesses.
- Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals.
What We Offer:
- Competitive compensation plus commissions.
- One of the best flex health benefits, RRSP, TFSA, and Pension plans in Canada.
- Mental Health and Support benefits - 100% coverage.
- Employee and Family Assistance Program benefits.
- Employee discounts that can offer up to 50% off our Rogers and Fido products and services.
- A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work.
- A flexible schedule, including evenings and weekends (min 20 hours/week).
- Career growth and development opportunities.
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