Customer Experience Representative

4 weeks ago


Toronto, Ontario, Canada Perlego Full time
About the Role

We're seeking a highly motivated and empathetic Customer Experience Representative to join our Customer Experience Team at Perlego. As a key member of our team, you will be responsible for delivering exceptional customer support to our users, ensuring their needs are met, and providing a positive experience.

Key Responsibilities

  • Talk to our customers daily to answer their queries and understand how we can improve their journey with Perlego.
  • Troubleshoot technical issues raised by our customers and work closely with our engineer and product teams to provide world-class tech support.
  • Be an advocate for our customers, feeding back their insights to the rest of the company and helping shape our product.
  • Understand the content our customers are looking for by making book suggestions and reporting which relevant books are missing from our library.

Requirements

  • A genuine passion for outstanding customer experience.
  • Strong verbal and written communication skills.
  • Ability to multitask with ease and have excellent attention to detail.
  • Capacity to collaborate effectively with peers and across teams.
  • Adaptability and openness to new ways of working.
  • Proactivity with good initiative and ability to work independently.

What We Offer

  • A competitive salary range of CA$48,000 - CA$58,000.
  • A unique company culture championing self-empowerment, personal development, direct communication, and mutual support.
  • Unlimited coaching opportunities and a personal L&D budget for online courses, subscriptions, or books not on Perlego.
  • 30 days off (incl. bank holidays) + 1 additional day annual leave for every year of service up to 35 days off (incl. bank holidays).
  • Flexi bank holidays and an office reset between Boxing Day and New Year.
  • A sabbatical opportunity after three years and a paid sabbatical after five years.
  • Private medical insurance and a competitive matched parental leave.

Belonging at Perlego

We are an equal opportunity employer and value diversity of thought and background. We are actively building a diverse team and encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.


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