Customer Experience Representative
4 weeks ago
We're seeking a highly motivated and empathetic Customer Experience Representative to join our Customer Experience Team at Perlego. As a key member of our team, you will be responsible for delivering exceptional customer support to our users, ensuring their needs are met, and providing a positive experience.
Key Responsibilities
- Talk to our customers daily to answer their queries and understand how we can improve their journey with Perlego.
- Troubleshoot technical issues raised by our customers and work closely with our engineer and product teams to provide world-class tech support.
- Be an advocate for our customers, feeding back their insights to the rest of the company and helping shape our product.
- Understand the content our customers are looking for by making book suggestions and reporting which relevant books are missing from our library.
Requirements
- A genuine passion for outstanding customer experience.
- Strong verbal and written communication skills.
- Ability to multitask with ease and have excellent attention to detail.
- Capacity to collaborate effectively with peers and across teams.
- Adaptability and openness to new ways of working.
- Proactivity with good initiative and ability to work independently.
What We Offer
- A competitive salary range of CA$48,000 - CA$58,000.
- A unique company culture championing self-empowerment, personal development, direct communication, and mutual support.
- Unlimited coaching opportunities and a personal L&D budget for online courses, subscriptions, or books not on Perlego.
- 30 days off (incl. bank holidays) + 1 additional day annual leave for every year of service up to 35 days off (incl. bank holidays).
- Flexi bank holidays and an office reset between Boxing Day and New Year.
- A sabbatical opportunity after three years and a paid sabbatical after five years.
- Private medical insurance and a competitive matched parental leave.
Belonging at Perlego
We are an equal opportunity employer and value diversity of thought and background. We are actively building a diverse team and encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
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