Front Desk Associate

1 month ago


MontTremblant, Canada Homewood Suites by Hilton Mont-Tremblant Resort Full time
Job Summary

We are seeking a highly skilled and customer-focused Receptionist to join our team at Homewood Suites by Hilton Mont-Tremblant Resort. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth stay for all visitors.

Key Responsibilities
  • Guest Check-In/Check-Out: Efficiently check guests in and out, ensuring all necessary information is collected and processed accurately.
  • Room Assignments: Assign rooms based on guest preferences, rates, and special requests, while maintaining a high level of customer satisfaction.
  • Reservation Management: Take, change, or cancel reservations, and note any special requests or preferences.
  • Guest Concerns: Proactively address guest concerns and implement the service gap recovery plan to ensure a positive experience.
  • Communication: Exchange information with housekeeping regarding unit status, VIPs, priorities, early or extended departures.
What We Offer

As a Receptionist at Homewood Suites by Hilton Mont-Tremblant Resort, you will enjoy a range of benefits, including:

  • Discounts on food and beverages on site
  • Free uniforms
  • A group insurance plan
  • Various employee recognition programs
  • Various training programs
  • The opportunity to take on new challenges and grow your career across North America

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