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Front Desk Associate

1 month ago

MontTremblant, Canada Homewood Suites by Hilton Mont-Tremblant Resort Full time
Job Summary

We are seeking a highly skilled and customer-focused Receptionist to join our team at Homewood Suites by Hilton Mont-Tremblant Resort. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth stay for all visitors.

Key Responsibilities
  • Guest Check-In/Check-Out: Efficiently check guests in and out, ensuring all necessary information is collected and processed accurately.
  • Room Assignments: Assign rooms based on guest preferences, rates, and special requests, while maintaining a high level of customer satisfaction.
  • Reservation Management: Manage reservations, cancellations, and changes, while providing guests with clear information about hotel policies.
  • Guest Concerns: Proactively address guest concerns and implement the service gap recovery plan to ensure a positive experience.
  • Communication: Exchange information with housekeeping regarding unit status, VIPs, priorities, early or extended departures.
What We Offer
  • Discounts: Enjoy discounts on food and beverages at our hotel and other Hilton properties.
  • RRSP Contribution: Receive an employer's RRSP contribution as part of our benefits package.
  • Employee Recognition: Participate in various employee recognition programs to acknowledge your hard work and dedication.
  • Training Opportunities: Take advantage of various training programs to enhance your skills and career growth.
  • Career Advancement: Explore opportunities to take on new challenges and advance your career across North America.