Customer Onboarding Project Manager

4 weeks ago

Toronto, Ontario, Canada American Express Global Business Travel Full time

At American Express Global Business Travel, we're looking for a talented Customer Onboarding Project Manager to join our team. As a key member of our organization, you'll be responsible for leading the customer onboarding experience, ensuring seamless integration with internal partners, teams, and third parties. Your focus will be on implementing regional and global projects, adhering to GBT project documents and the SID implementation process.

Main Responsibilities:

  • Lead the customer onboarding experience, ensuring successful project handovers and readiness assessments with Solutions Design teams.
  • Design work breakdown structures and resource allocation plans, defining roles and responsibilities internally and externally.
  • Develop and manage detailed project plans, ensuring scope and approach alignment with stakeholders.
  • Communicate project status, milestones, changes, risks, and dependencies to ensure project performance.
  • Responsible for ensuring end-to-end testing is completed, documented, and corrected successfully.

Personal Attributes:

  • A passion for working directly with customers and strong relationship building.
  • Understanding of GBT and corporate travel.
  • Ability to work in a fast-paced matrix environment, managing across multiple geographies, functions, and time zones.
  • A positive, 'can-do' attitude.
  • Able to motivate a project team and manage under pressure.

What We Offer:

  • Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
  • Travel perks, with a choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals.
  • Develop the skills you want, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
  • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT.
  • Wellbeing resources to support mental and emotional health for you and your immediate family.

We are an equal-opportunity employer and welcome applications from diverse candidates. If you're passionate about our mission and believe you'd be a great fit for our team, please apply. We look forward to hearing from you.

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