Customer Onboarding Director

2 weeks ago


Toronto, Ontario, Canada American Express Global Business Travel Full time
Growing Corporate Travel Solutions with Us

American Express Global Business Travel is a pioneering force in the industry, driving innovation and excellence in every aspect of travel management. As a key member of our team, you'll play a crucial role in shaping the future of corporate travel, focusing on customer onboarding and migration. Your mission will be to lead the way in delivering seamless, personalized experiences for our clients, setting the standard for excellence in every interaction.

Main Responsibilities

  • Develop and implement comprehensive onboarding strategies, ensuring a smooth transition for clients and their teams.
  • Collaborate with cross-functional teams to design and deliver tailored solutions, meeting the unique needs of each client.
  • Lead project management efforts, ensuring timely completion, quality, and stakeholder satisfaction.
  • Foster strong relationships with clients, internal partners, and external vendors, promoting a culture of collaboration and trust.
  • Stay up-to-date with industry trends and best practices, applying your knowledge to drive innovation and improve processes.
  • Key Qualifications
    • Proven experience in project management, customer onboarding, or a related field.
    • Excellent communication, interpersonal, and leadership skills.
    • Ability to work in a fast-paced, dynamic environment, prioritizing multiple tasks and deadlines.
    • Strong analytical and problem-solving skills, with a focus on delivering results.
    • Familiarity with industry tools and technologies, with a willingness to learn and adapt.

What We Offer

  • A competitive compensation package, including benefits and opportunities for professional growth.
  • A dynamic, inclusive work environment, fostering collaboration, creativity, and innovation.
  • The chance to work with a world-renowned brand, shaping the future of corporate travel.
  • Ongoing training and development opportunities, helping you excel in your role and beyond.

Ready to Join Our Journey?



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