Customer Onboarding Specialist

2 months ago


Toronto, Ontario, Canada STAN AI Full time
About STAN AI

STAN AI is a cutting-edge technology company that provides innovative AI solutions for the real estate industry. Our mission is to empower property managers to manage their properties autonomously, and we're looking for a talented Customer Onboarding Specialist to join our team.

Job Summary

We're seeking a highly skilled Customer Onboarding Specialist to guide Enterprise Property Management firms through the STAN setup experience. As a key member of our Customer Success Team, you will be responsible for educating new customers, helping them solve technical problems, and ensuring the smooth adoption of our products and services.

Key Responsibilities
  • Become a STAN AI technical product expert and provide detailed account walkthroughs to new customers.
  • Responsible for managing all assigned customer onboarding and ensuring the successful launch of STAN AI across their real estate portfolio.
  • Lead successful kickoff calls to communicate account setup requirements and expectations with key stakeholders.
  • Educate customers on STAN AI's suite of tools, capabilities, and best practices to simplify adoption and align expectations.
  • Monitor setup progress on accounts, identify potential risks, and guide next steps.
  • Resolve conflicts and provide technical solutions to customers in a timely manner.
  • Work cross-functionally with Sales, Success Managers, Bot Review, and Development teams to deliver world-class client experiences.
  • Become the internal voice of the customer at STAN AI, driving our clients' needs forward.
  • Develop a deep understanding of customers' business and operational objectives.
  • Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders.
Requirements
  • Excellent outgoing communication skills, both verbal and written.
  • Ability to prioritize, multitask, and manage time effectively.
  • Proven experience in SaaS Client Onboarding, Customer Service, and/or Customer Success.
  • Tech-savvy with the ability to quickly learn new products and explain them to others.
  • Knowledge of CRM software, Project Management, and CS Platforms.
  • Analytical and creative in finding solutions for customers.
  • Relevant Bachelor's Degree or equivalent experience.
  • Strong negotiation skills with the ability to expectation set with customers.


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