Customer Onboarding Manager

3 weeks ago


Toronto, Ontario, Canada American Express Global Business Travel Full time

At American Express Global Business Travel, we're looking for a skilled Customer Onboarding Manager to lead our global projects. As a key member of our team, you'll be responsible for ensuring a seamless onboarding experience for our customers, working closely with internal partners, teams, and third parties.

Main Responsibilities:

  • Lead customer onboarding and migration experiences, ensuring timely and successful project delivery.
  • Develop and manage detailed project plans, ensuring scope and approach are understood and aligned with stakeholders.
  • Design work breakdown structures and resource allocation plans, defining roles and responsibilities.
  • Ensure all client requirements are understood and documented, facilitating effective project execution.
  • Collaborate with Solutions Design teams to complete project handovers and readiness assessments.

Requirements:

  • Strong project management skills, with experience in leading global projects.
  • Excellent communication and relationship-building skills, with the ability to motivate teams and stakeholders.
  • Business English mandatory, with multi-lingual capability advantageous.
  • Commercial awareness and strong relationship-building skills.

What We Offer:

  • A dynamic and inclusive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including flexible benefits and travel perks.
  • Access to global tuition assistance and a learning platform, with over 20,000 courses available.
  • A commitment to Diversity, Equity, and Inclusion, with opportunities to connect with colleagues through global Inclusion Groups.

We're an equal-opportunity employer, committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation at any point during the hiring process, please let your recruiter know.



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