Senior Onboarding Project Manager

2 days ago

Toronto, Ontario, Canada American Express Global Business Travel Full time

Job Summary

We are seeking a highly skilled Senior Onboarding Project Manager to lead the customer onboarding experience with internal partners, teams, and third parties. This role will focus on implementing regional/global projects, applying GBT project documents, and following the SID implementation process.

Main Responsibilities

  • Lead the customer onboarding/migration experience with customers, internal partners, team, and third parties where applicable, including other internal and external projects as needed
  • Focus on customer satisfaction and implement regional/global projects applying GBT project documents and following the SID implementation process
  • Ensure project handover and readiness assessments with Solutions Design teams are completed, ensuring any risks, actions, and follow-up items are documented
  • Design work breakdown structures and resources required for projects, ensuring roles and responsibilities internally and externally are clearly defined
  • Ensure all client requirements have been adequately understood and documented for onward teams to action
  • Develop and manage detailed project plans, ensuring scope and approach are understood and aligned/signed off by all stakeholders
  • Create a positive, happy, and fun environment internally and externally to drive partnership and project success
  • Manage project performance, ensuring project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies are clearly communicated
  • Responsible for ensuring E2E testing is completed, documented, and corrected successfully, on time and to a high quality as defined by the global testing plan
  • Resolve project call structure and lead Partner calls
  • Attend and contribute to team calls, sharing experiences, ideas for process improvements, and supporting others as needed within the team

Requirements

  • A passion for working directly with customers and strong relationship building
  • Understanding of GBT and corporate travel
  • Ability to work in a fast-paced matrix environment, managing across multiple geographies, functions, and time zones
  • A positive, “can-do” attitude
  • Able to motivate a project team and manage under pressure
  • Business English mandatory – multi-lingual capability advantageous
  • Excellent relationship building, influencing, negotiating, communication, and presentation skills
  • Ability to clearly articulate accountability and hold people accountable
  • Commercial awareness and strong relationship building skills
  • Excellent organizational skills of multitasking, advance planning, and time management
  • Ability to motivate change in the face of possible resistance
  • Effective time management, multi-tasking prioritization skills
  • Strong active listening and facilitating skills
  • High degree of problem-solving and decision-making and ability to adapt to changing priorities
  • Flexibility and ability to adapt to change
  • Ability to understand and manage projects
  • Happily challenged and willing to challenge people and processes
  • Experience collaborating across multiple functional groups and with operational SMEs

About Us

At American Express Global Business Travel, we strive to champion Diversity, Equity, and Inclusion in every aspect of our business. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

We offer a range of benefits, including flexible benefits tailored to each country, health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks include deals from major travel providers on flights, hotels, cruises, car rentals, and more. Develop your skills through global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

Salary Range: $80,000 - $110,000 per year, depending on location and experience.

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