Customer Onboarding Specialist
2 weeks ago
Job Title: Customer Onboarding Specialist
The Customer Onboarding Specialist will play a critical role in ensuring a seamless customer experience by conducting a Welcome Onboarding call to discuss client products and provide key features and benefits. This position requires a strong ability to optimize the onboarding process and experience for clients, promoting the value-added aspects of products and services.
Key Responsibilities:
- Take ownership of the client experience by conducting an onboarding call to discuss client products and maximize customer knowledge of product offerings.
- Provide a strong level of customer service, product knowledge, and building a level of trust in order to optimize onboarding experience for clients.
- Analyze and identify gaps to maximize client business.
- Contributes information by monitoring reactions from clients, recommending new solutions and services to the Sales team.
Requirements:
- College diploma
- Minimum of 2-3 years with customer support experience
- Proven results and consistency in achieving/exceeding targets and KPIs
- Knowledge of WordPress and Automotive experience
What's in it for you:
- Competitive salary and annual bonus structure
- 3% CPP matching
- Disounts to nation-wide gyms and onsite gyms
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