Customer Onboarding Project Manager
3 days ago
At American Express Global Business Travel, we're committed to helping our customers achieve success through our innovative travel solutions. We're seeking a highly skilled Customer Onboarding Manager to lead the customer onboarding experience, ensuring seamless integration with our internal partners, teams, and third-party vendors.
Key Responsibilities:- Lead the customer onboarding process, including project planning, resource allocation, and risk management.
- Develop and manage detailed project plans, ensuring scope, approach, and stakeholder alignment.
- Collaborate with cross-functional teams to ensure customer requirements are met and documented.
- Design and implement effective work breakdown structures and resource allocation plans.
- Ensure project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies are clearly communicated.
- Responsible for ensuring end-to-end testing is completed, documented, and corrected successfully.
- Attend and contribute to team calls, sharing experiences and ideas for process improvements.
- Passion for working directly with customers and strong relationship building skills.
- Understanding of GBT and corporate travel.
- Ability to work in a fast-paced matrix environment, managing across multiple geographies, functions, and time zones.
- Positive, 'can-do' attitude and ability to motivate a project team.
- Excellent relationship building, influencing, negotiating, communication, and presentation skills.
- Ability to clearly articulate accountability and hold people accountable.
- Commercial awareness and strong relationship building skills.
- Excellent organizational skills, including multitasking, advance planning, and time management.
- Ability to motivate change in the face of possible resistance.
- Effective time management, multi-tasking, prioritization skills.
- Strong active listening and facilitating skills.
- High degree of problem-solving and decision-making ability, with adaptability to changing priorities.
- Flexibility and ability to adapt to change.
- Ability to understand and manage projects.
- Happy to be challenged and to challenge people and processes.
- Experience collaborating across multiple functional groups and with operational SMEs.
- Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks, including deals on flights, hotels, cruises, and car rentals.
- Develop the skills you want, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
We are an equal-opportunity employer and welcome applications from diverse candidates. If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about 'checking every box.' Please apply anyway. You may be exactly the person we're looking for.
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Toronto, Ontario, Canada American Express Global Business Travel Full timeAbout the RoleWe are seeking a highly skilled Customer Onboarding Manager to join our team at American Express Global Business Travel. As a key member of our organization, you will be responsible for leading the customer onboarding experience, ensuring seamless implementation of regional and global projects, and fostering strong relationships with internal...
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Toronto, Ontario, Canada American Express Global Business Travel Full timeAbout the RoleWe are seeking a highly skilled Customer Onboarding Manager to join our team at American Express Global Business Travel. As a key member of our organization, you will be responsible for leading the customer onboarding experience, ensuring seamless implementation of regional and global projects, and fostering strong relationships with internal...
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Toronto, Ontario, Canada American Express Global Business Travel Full timeAbout the RoleWe are seeking a highly skilled Customer Onboarding Manager to join our team at American Express Global Business Travel. As a key member of our organization, you will be responsible for leading the customer onboarding experience, ensuring seamless implementation of regional and global projects, and fostering strong relationships with internal...
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