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Customer Onboarding Project Manager

2 months ago

Toronto, Ontario, Canada American Express Global Business Travel Full time
Job Title: Customer Onboarding Manager

At American Express Global Business Travel, we're committed to helping our customers achieve success through our innovative travel solutions. We're seeking a highly skilled Customer Onboarding Manager to lead the customer onboarding experience, ensuring seamless integration with our internal partners, teams, and third-party vendors.

Key Responsibilities:
  • Lead the customer onboarding process, including project planning, resource allocation, and risk management.
  • Develop and manage detailed project plans, ensuring scope, approach, and stakeholder alignment.
  • Collaborate with cross-functional teams to ensure customer requirements are met and documented.
  • Design and implement effective work breakdown structures and resource allocation plans.
  • Ensure project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies are clearly communicated.
  • Responsible for ensuring end-to-end testing is completed, documented, and corrected successfully.
  • Attend and contribute to team calls, sharing experiences and ideas for process improvements.
Requirements:
  • Passion for working directly with customers and strong relationship building skills.
  • Understanding of GBT and corporate travel.
  • Ability to work in a fast-paced matrix environment, managing across multiple geographies, functions, and time zones.
  • Positive, 'can-do' attitude and ability to motivate a project team.
  • Excellent relationship building, influencing, negotiating, communication, and presentation skills.
  • Ability to clearly articulate accountability and hold people accountable.
  • Commercial awareness and strong relationship building skills.
  • Excellent organizational skills, including multitasking, advance planning, and time management.
  • Ability to motivate change in the face of possible resistance.
  • Effective time management, multi-tasking, prioritization skills.
  • Strong active listening and facilitating skills.
  • High degree of problem-solving and decision-making ability, with adaptability to changing priorities.
  • Flexibility and ability to adapt to change.
  • Ability to understand and manage projects.
  • Happy to be challenged and to challenge people and processes.
  • Experience collaborating across multiple functional groups and with operational SMEs.
What We Offer:
  • Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
  • Travel perks, including deals on flights, hotels, cruises, and car rentals.
  • Develop the skills you want, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
  • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT.
  • Wellbeing resources to support mental and emotional health for you and your immediate family.

We are an equal-opportunity employer and welcome applications from diverse candidates. If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about 'checking every box.' Please apply anyway. You may be exactly the person we're looking for.