Technical Support Specialist

3 weeks ago

Bolton, Canada Fleetex Transport Ltd. Full time
Job Summary

Fleetex Transport Ltd. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities
  • Respond to user inquiries and provide solutions to technical issues
  • Consult technical manuals and other resources to research and implement solutions
  • Provide training and guidance to users on computer systems and software
  • Collect and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and software
  • Supervise other technical support workers in the group
  • Provide business systems, network, and Internet support to users
Requirements
  • College/CEGEP education
  • 1-2 years of experience in technical support
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Attention to detail and organizational skills
Working Conditions
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
Personal Suitability
  • Accurate
  • Efficient interpersonal skills
  • Excellent oral and written communication
  • Initiative
  • Judgement
  • Organized

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