Technical Support Specialist

4 weeks ago


Bolton, Canada ACORN Full time

Job Summary: We are seeking a skilled Technical Support Specialist to join our team at ACORN. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities:

  • Respond to user inquiries and provide timely and effective solutions to technical issues.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Supervise other technical support workers in this group.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Perform Web-server backup and recovery operations.

Work Environment:

  • Fast-paced environment.
  • Work under pressure.
  • Tight deadlines.
  • Repetitive tasks.
  • Attention to detail.

Personal Suitability:

  • Accurate.
  • Client focus.
  • Efficient interpersonal skills.
  • Excellent oral communication.
  • Excellent written communication.
  • Initiative.
  • Judgement.
  • Organized.
  • Team player.
  • Ability to multitask.
  • Time management.


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