Hotel Front Desk Associate
5 days ago
We are seeking a highly organized and customer-focused Hotel Front Desk Associate to join our team at Nimpo Lake Resort Ltd. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room reservations, and ensuring a smooth check-in and check-out process.
Key Responsibilities- Guest Service
- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, ensuring a seamless experience for our guests.
- Take, cancel, and change room reservations as needed.
- Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
- Front Desk Operations
- Maintain an accurate and up-to-date inventory of vacancies, reservations, and room assignments.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Assist with clerical duties, such as faxing, filing, and photocopying.
- Answer telephone calls and relay messages to guests and staff.
- Support Services
- Assist guests with special needs, such as providing wheelchair accessibility or arranging for special requests.
- Provide customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
- Education
- Secondary (high) school graduation certificate.
- Experience
- Experience in a hotel or hospitality setting is an asset.
Our hotel is a dynamic and fast-paced environment, with a focus on providing exceptional guest service. As a Hotel Front Desk Associate, you will be working in a team-oriented environment, with opportunities for growth and development.
LanguageThe primary language spoken in our hotel is English.
Work HoursWe are seeking a candidate who is available to work 30-40 hours per week.
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Hotel Front Desk Associate
5 days ago
Nimpo Lake, Canada Nimpo Lake Resort Ltd. Full timeJob SummaryWe are seeking a highly organized and customer-focused Hotel Front Desk Associate to join our team at Nimpo Lake Resort Ltd. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room reservations, and ensuring a smooth check-in and check-out process.Key ResponsibilitiesGuest Service:...
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