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Hotel Front Desk Associate

2 months ago

Red Lake, Canada The Balmer Hotel Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at The Balmer Hotel. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining a smooth check-in and check-out process.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, ensuring seamless transitions for our guests
  • Take, cancel, and change room reservations as needed, while maintaining accurate records
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal room utilization
  • Answer telephone calls and relay messages to guests and staff, while maintaining a high level of professionalism
  • Assist guests with special needs, such as wheelchair accessibility or dietary requirements
  • Contact guests to deliver requested wake-up calls and provide timely reminders
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner
Requirements
  • Secondary (high) school graduation certificate
  • Ability to work in a fast-paced environment, standing for extended periods
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Will train
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 hours per week