Hotel Front Desk Associate

5 days ago


Nimpo Lake, Canada Nimpo Lake Resort Ltd. Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Associate to join our team at Nimpo Lake Resort Ltd. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Service: Greet and register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Front Desk Operations: Answer telephone and relay telephone calls and messages, and perform clerical duties such as faxing, filing, and photocopying.
  • Customer Support: Assist clients/guests with special needs, provide customer service, and offer on-the-job training tailored to youth.
  • Support for Diversity and Inclusion: Participate in diversity and cross-cultural trainings to create a welcoming work environment for newcomers, refugees, Indigenous people, and people with disabilities.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Setting: Hotel, motel, resort.
  • Language: English.
  • Hours of Work: 30 to 40 hours per week.


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