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Guest Services Representative

1 month ago

Thunder Bay, Ontario, Canada Silver Hotel Group Full time
Job Title: Guest Service Agent

We are seeking a highly motivated and customer-focused Guest Service Agent to join our team at the Valhalla Hotel & Conference Centre. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience for all who visit our hotel.

Key Responsibilities:
  • Provide warm and friendly service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage guest registrations, room assignments, and check-ins/check-outs, ensuring accuracy and attention to detail.
  • Handle guest inquiries and requests, providing information and assistance as needed.
  • Work closely with other hotel departments to ensure seamless service delivery and guest satisfaction.
  • Maintain a clean and organized front desk area, adhering to hotel standards and policies.
Requirements:
  • Previous customer service experience, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Basic computer skills, including proficiency in Microsoft Office and hotel property management systems.
  • Ability to work a variety of shifts, including days, evenings, weekends, and holidays.
  • Availability to work in a fast-paced environment, with a high level of energy and enthusiasm.
About Us:

The Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and we are committed to delivering exceptional experiences for our guests and team members. We value our team members and strive to create a positive and inclusive work environment.

At the Valhalla Hotel & Conference Centre, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.