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Customer Support Specialist

2 months ago

Niagara Falls, Ontario, Canada PALFINGER AG Full time

**Job Overview:**

PALFINGER Inc. is seeking a highly skilled and dedicated Customer Support Specialist - Technical Service to join our team.

The ideal candidate will be responsible for providing top-notch technical support to our customers, ensuring their satisfaction with our products and services.

**Key Responsibilities:**

  • Troubleshoot complex technical issues related to crane electric, electronic, and hydraulic systems via phone, email, and on-site visits.
  • Collaborate with internal teams, including Sales, Spare Parts, Service, and Network Development, to resolve customer issues efficiently.
  • Interface with the operations department to provide feedback on market issues and contribute to process improvements.
  • Conduct regular on-site service visits with dealers and service partners to ensure timely and effective resolution of customer complaints.
  • Travel to support service partner operations, perform repairs, and troubleshoot issues in various locations.
  • Deliver basic service training to dealers and service partners, leveraging the Palfinger University program.
  • Foster strong relationships with dealers and service partners, facilitating open communication and issue resolution.
  • Maintain accurate records of customer interactions, service activities, and other relevant information.

**Requirements:**

  • Technical degree or diploma in mechanical, electrical, or hydraulics, or equivalent experience.
  • At least 5 years of experience in mechanical, hydraulic, and electrical system maintenance, repair, or troubleshooting.
  • Strong understanding of Palfinger Knuckle Boom Cranes, an asset.
  • Excellent problem-solving skills, with the ability to analyze complex technical issues.
  • Strong written and verbal communication skills, with the ability to represent the company professionally.
  • Proficiency in MS Office products and ability to work in a fast-paced environment.
  • Ability to travel frequently, both domestically and internationally, as required.

**What We Offer:**

  • A competitive salary range: $80,000 - $110,000 per year, based on location and experience.
  • RRSP matching up to 4% of base wage.
  • Comprehensive medical, dental, vision, life, accidental death, and dismemberment insurance.
  • Employee/Family Assistance Program and Health Care Spending Account benefit.
  • Paid company vacation and opportunities for continuous learning and career growth.

We are an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments.