Current jobs related to Technical Helpdesk Expert - NiagaraontheLake, Ontario - PCI Panasonic Canada Inc.

  • Multilingual Technical Support Expert

    3 weeks ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    We are seeking a highly skilled Multilingual Technical Support Expert to join our team at PCI Panasonic Canada Inc. Based out of Niagara-on-the-Lake, this full-time contract opportunity offers a competitive salary of $55,000 - $65,000 per year.Job DescriptionThe successful candidate will work in a 24/7 * 365 helpdesk environment with a fixed scheduled,...

  • Technical Support Specialist

    2 weeks ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at PCI Panasonic Canada Inc., a leading provider of Consumer Lifestyle technologies and innovative solutions.The successful candidate will work in a 24/7 * 365 helpdesk environment with a fixed scheduled, providing technical support through telephone & email for timely resolution...

  • Technical Support Specialist

    4 weeks ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Panasonic Canada Inc.About the Role:This is a full-time contract opportunity in our 24/7 helpdesk environment. As a Technical Support Specialist, you will provide technical support through telephone and email for timely resolution of customer issues.You will work...

  • Technical Support Specialist with Expertise in Restaurant Point of Sale Systems

    4 weeks ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Job DescriptionPCI Panasonic Canada Inc. is seeking a highly skilled Technical Support Specialist to join our team. This role will be based out of Niagara-on-the-Lake and requires the individual to provide technical support through telephone and email for timely resolution of customer issues.About the RoleThis is a full-time contract opportunity that...

  • Multilingual Technical Support Specialist with Expertise in Restaurant Point of Sale Solutions

    2 weeks ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Technical Support Specialist RoleWe are seeking a highly skilled Technical Support Specialist to join our team at PCI Panasonic Canada Inc. This full-time contract opportunity will provide you with the chance to work in a dynamic environment, supporting customers with their technical needs.About the JobIn this role, you will be responsible for providing...

  • Technical Support Specialist

    3 weeks ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Job Description:At PCI Panasonic Canada Inc., we're seeking a skilled Technical Support Specialist to join our team. As a key member of our customer support team, you'll play a critical role in providing exceptional technical assistance to our clients.Key Responsibilities:- Provide timely and effective technical support via phone and email- Troubleshoot...

  • Technical Support Specialist

    4 weeks ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    Job DescriptionThis is a full-time contract opportunity as a Technical Support Specialist for PCI Panasonic Canada Inc.About the CompanyPanasonic Canada Inc. is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and...

  • Technical Support Specialist

    4 weeks ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    At PCI Panasonic Canada Inc., we are seeking a highly skilled Technical Support Specialist to join our team. This full-time contract opportunity is based in Niagara-on-the-Lake, Ontario, and requires the ability to work on-site.About the RoleThis is a 100% onsite position that involves providing technical support through telephone and email for timely...

  • Software Development Expert

    3 weeks ago

    Niagara-on-the-Lake, Ontario, Canada PCI Panasonic Canada Inc. Full time

    We are seeking a highly skilled Senior Software Engineer to join our team at PCI Panasonic Canada Inc. This role is ideal for individuals who have experience in designing, developing, and deploying high-quality desktop, web, mobile, and cloud applications.About the RoleAs a Senior Software Engineer, you will be responsible for developing and maintaining our...

  • Senior Tax Consultant

    4 weeks ago

    Niagara Falls, Ontario, Canada Intuit Full time

    Role OverviewWe are seeking a highly skilled Senior Tax Consultant to join our team at Intuit. As a Senior Tax Consultant, you will play a key role in providing expert guidance and support to our customers as they navigate the TurboTax Live experience.About the JobYou will be responsible for collaborating with customers to prepare and/or review their tax...

  • Bilingual Technical Helpdesk Analyst

    2 weeks ago

    Niagara-on-the-Lake, Canada PCI Panasonic Canada Inc. Full time

    Overview: Panasonic Canada Inc. is currently looking to hire for the position of **Bilingual Technical Helpdesk Analyst.** This is a contract role for 12-months. This position is onsite. Any office-based work will be performed from our Niagara on the Lake office. **Responsibilities**: - Liaises with management, sales, or technical staff to resolve...

  • Technical Helpdesk Analyst L2

    7 months ago

    Niagara-on-the-Lake, Canada Panasonic Canada Inc. Full time

    **Panasonic Canada Inc.** For over 100 years, Panasonic has been committed to enhancing the well-being of people, communities, and society. Our technologies and solutions have been developed with one aim in mind: to enrich our lives and make life better - simpler, healthier, safer, more enjoyable, and more sustainable. Panasonic Canada Inc. (PCI) is a...

  • Bilingual Technical Helpdesk Analyst I

    4 weeks ago

    Niagara On The Lake, ON, Canada PCI Panasonic Canada Inc. Full time

    Overview:Analyst works in a 24/7 * 365 helpdesk environment with a fixed scheduled. The employee provides technical support through telephone & e-mail for timely resolution of customer issues in accordance with service level and other KPI standards (FCR, Priority Resolution Times, CSAT). Consults management, other technical resources, or sales staff for...

  • Bilingual Technical Helpdesk Analyst I

    1 month ago

    Niagara On The Lake, ON, Canada PCI Panasonic Canada Inc. Full time

    Overview:Analyst works in a 24/7 * 365 helpdesk environment with a fixed scheduled. The employee provides technical support through telephone & e-mail for timely resolution of customer issues in accordance with service level and other KPI standards (FCR, Priority Resolution Times, CSAT). Consults management, other technical resources, or sales staff for...

  • Bilingual Technical Helpdesk Analyst I

    1 month ago

    Niagara On The Lake, ON, Canada PCI Panasonic Canada Inc. Full time

    Overview:Analyst works in a 24/7 * 365 helpdesk environment with a fixed scheduled. The employee provides technical support through telephone & e-mail for timely resolution of customer issues in accordance with service level and other KPI standards (FCR, Priority Resolution Times, CSAT). Consults management, other technical resources, or sales staff for...

  • Bilingual technical helpdesk analyst i

    4 weeks ago

    Niagara-on-the-Lake, Canada PCI Panasonic Canada Inc. Full time

    Overview: Analyst works in a 24/7 * 365 helpdesk environment with a fixed scheduled. The employee provides technical support through telephone & e-mail for timely resolution of customer issues in accordance with service level and other KPI standards (FCR, Priority Resolution Times, CSAT). Consults management, other technical resources, or sales staff for...

  • Bilingual Technical Helpdesk Analyst I

    2 months ago

    Niagara-on-the-Lake, Canada PCI Panasonic Canada Inc. Full time

    Overview:Analyst works in a 24/7 * 365 helpdesk environment with a fixed scheduled. The employee provides technical support through telephone & e-mail for timely resolution of customer issues in accordance with service level and other KPI standards (FCR, Priority Resolution Times, CSAT). Consults management, other technical resources, or sales staff for...

  • Bilingual Technical Helpdesk Analyst I

    2 months ago

    Niagara-on-the-Lake, Canada PCI Panasonic Canada Inc. Full time

    Overview:Analyst works in a 24/7 * 365 helpdesk environment with a fixed scheduled. The employee provides technical support through telephone & e-mail for timely resolution of customer issues in accordance with service level and other KPI standards (FCR, Priority Resolution Times, CSAT). Consults management, other technical resources, or sales staff for...

  • Bilingual Technical Helpdesk Analyst I

    2 months ago

    Niagara-on-the-Lake, Canada PCI Panasonic Canada Inc. Full time

    Overview:Analyst works in a 24/7 * 365 helpdesk environment with a fixed scheduled. The employee provides technical support through telephone & e-mail for timely resolution of customer issues in accordance with service level and other KPI standards (FCR, Priority Resolution Times, CSAT). Consults management, other technical resources, or sales staff for...

  • Bilingual Technical Helpdesk Analyst I

    4 weeks ago

    Niagara On The Lake, ON, Canada PCI Panasonic Canada Inc. Full time

    Overview: Analyst works in a 24/7 * 365 helpdesk environment with a fixed scheduled. The employee provides technical support through telephone & e-mail for timely resolution of customer issues in accordance with service level and other KPI standards (FCR, Priority Resolution Times, CSAT). Consults management, other technical resources, or sales staff for...

  • Bilingual Technical Helpdesk Analyst I

    2 months ago

    Niagara On The Lake, ON, Canada PCI Panasonic Canada Inc. Full time

    Overview: Analyst works in a 24/7 * 365 helpdesk environment with a fixed scheduled. The employee provides technical support through telephone & e-mail for timely resolution of customer issues in accordance with service level and other KPI standards (FCR, Priority Resolution Times, CSAT). Consults management, other technical resources, or sales staff for...

  • Virtual Technical Support Specialist

    2 weeks ago

    Niagara On The Lake, ON, Canada PCI Panasonic Canada Inc. Full time

    Analyst works in a 24/7 * 365 helpdesk environment with a fixed scheduled. The employee provides technical support through telephone & e-mail for timely resolution of customer issues in accordance with service level and other KPI standards (FCR, Priority Resolution Times, CSAT). Consults management, other technical resources, or sales staff for non-routine...

  • Bilingual Virtual Technical Support Specialist

    2 months ago

    Niagara On The Lake, ON, Canada PCI Panasonic Canada Inc. Full time

    Analyst works in a 24/7 * 365 helpdesk environment with a fixed scheduled. The employee provides technical support through telephone & e-mail for timely resolution of customer issues in accordance with service level and other KPI standards (FCR, Priority Resolution Times, CSAT). Consults management, other technical resources, or sales staff for non-routine...

  • Senior Fuels Engineer

    4 weeks ago

    Etobicoke, ON, Canada Technical Standards & Safety Authority (TSSA) Full time

    About the RoleWe are seeking a highly skilled Senior Fuels Engineer to join our team at the Technical Standards and Safety Authority (TSSA). This is an exciting opportunity for a technical expert to contribute to ensuring public safety in Ontario by analyzing complex fuel systems and equipment.

  • Bilingual Technical Helpdesk Analyst I

    3 months ago

    Niagara-on-the-Lake, Canada PCI Panasonic Canada Inc. Full time

    Overview: Analyst works in a 24/7 **Please note this is a full-time contract opportunity.** **Please note, office-based work for this position will be based out of Panasonic’s Niagara-on-the-Lake office**. **Responsibilities**: - Escalates Customer issues to next level of support, Advanced product support, Field Service,Management, etc. as required....

  • Safety Analysis Expert

    4 weeks ago

    Etobicoke, ON, Canada Technical Standards & Safety Authority (TSSA) Full time

    Company OverviewThe Technical Standards & Safety Authority (TSSA) is a self-funded, not-for-profit organization that has been delivering public safety services in Ontario since 1997.Job SummaryWe are seeking an experienced Engineer - Safety Analysis to join our team. This role involves analyzing technical drawings and calculations, collaborating with...

  • Industrial Safety Professional

    4 weeks ago

    Etobicoke, ON, Canada Technical Standards & Safety Authority (TSSA) Full time

    About the RoleWe are seeking an experienced Industrial Safety Professional to join our team as a Fuels Equipment Expert. This is a fantastic opportunity to work with a leading organization in the field of public safety.

  • Risk Management Engineer

    2 weeks ago

    Etobicoke, ON, Canada Technical Standards & Safety Authority (TSSA) Full time

    About the RoleAs a Risk Management Engineer with the Technical Standards & Safety Authority (TSSA), you will play a vital role in ensuring public safety in Ontario's fuel industry.Job DescriptionWe are seeking a highly skilled Risk Management Engineer to join our team. In this position, you will be responsible for analyzing technical drawings and...

  • Claims System Expert and Technical Leader

    4 weeks ago

    Toronto, ON- Bay Street, Canada Cognizant Full time

    Cognizant is seeking a seasoned Claims System Expert and Technical Leader to join our team in Toronto. This is a hybrid position requiring 3 days a week in a client or Cognizant office.We believe in providing flexibility wherever possible, while supporting a healthy work-life balance through various wellbeing programs.About the RoleThis role involves...

  • Systems Administrator

    7 months ago

    Niagara Falls, Canada E.S. Fox Limited Full time

    For more than 90 years, **E.S. Fox Limited **(ESFL) has set the standard for safety and quality in the construction and fabrication industry. We have been unique in the industry as the ones who have helped build Canada's infrastructure. We possess the insight and expertise to stand behind everything we do. **Our Strength is People**: With a strong...

Technical Helpdesk Expert

2 months ago

NiagaraontheLake, Ontario, Canada PCI Panasonic Canada Inc. Full time
Job Description

We are seeking a highly skilled Technical Helpdesk Analyst I to join our team at PCI Panasonic Canada Inc. in Niagara-on-the-Lake.

About the Role

This is a full-time contract opportunity that requires strong technical expertise, excellent communication skills, and a passion for providing exceptional customer service.

The successful candidate will be responsible for providing technical support through telephone and email for timely resolution of customer issues, consulting management and other technical resources as needed, and participating in team resolution of problems.

Responsibilities
  • Maintain, monitor, support, and troubleshoot B2B Customer core Restaurant Point of Sale (POS) hardware along with software applications.
  • Evaluate and escalate customer issues to next level of support, Advanced product support, Field Service, Management, etc., as required.
  • Participate in team resolution/root cause of non-routine issues or initiatives.
  • Initiate customer call back protocols as required.
Requirements
  • High school graduation with 3 to 4 years technical & troubleshooting experience or Community College (Electrical, Electronic, or Computer Engineering) and sufficient proven Customer Relations experience.
  • Must be highly skilled in Customer relations with ability to exhibit empathy, patience, and ability to translate technical jargon into plain understandable language.
  • Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook email, internet. Microsoft Networking certification (A+) or appropriate post-secondary technical degree involving Engineering, Computer Networking, Programming, Systems Analyst, etc.
  • Complex problem-solving skills required.
  • Exceptional interpersonal and communication skills.
Benefits

Panasonic Canada prioritizes total wellbeing and offers a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health, including:

  • Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
  • Panasonic Retirement Pension Plan (RPP/DCPP)
  • Group Retirement Savings Plan (RSP)
  • Generous Parental Leave Top Up
  • Education Assistance Program/Tuition Reimbursement
  • Employee Purchase Program
  • Employee & Family Assistance Program (EFAP)
  • Competitive Rates on Home and Auto Insurance
  • Employee Volunteer Program – Paid Time Off for Volunteer Days

The estimated annual salary for this role is approximately $65,000-$80,000 CAD based on industry standards and location.

About Us

PCI Panasonic Canada Inc. is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our employees to their full potential.

We offer a flexible work model, which includes the ability to work remote, mobile, and create a compressed work schedule. Our commitment to diversity, equity, and inclusion is rooted in fostering an environment where everyone has the opportunity and resources to fully realize their potential.