Hotel Night Auditor
1 week ago
We are seeking a highly skilled Hotel Night Auditor to join our team at Accor Hotel. This is a full-time position that requires strong computer skills, attention to detail, and excellent communication skills.
Job DescriptionThe Hotel Night Auditor is responsible for handling aspects of the Front Office, assisting both internal and external guests in an efficient and friendly manner. Key responsibilities include:
- Reconciling necessary accounts and functions in preparation for the next business day;
- Balancing all Rooms and Food and Beverage charges during audit;
- Providing effective front-desk services in a friendly manner;
- Ensuring the highest level of guest satisfaction by addressing concerns promptly;
- Answering incoming calls and communicating with other departments as required;
- Reviewing and preparing for VIP and ALL loyalty members arrivals to ensure flawless check-in experience;
- Checking in and out hotel guests according to standards and policies;
- Maintaining a professional neat and well-groomed appearance adhering to Hotel grooming standards;
To be successful in this role, you will need to possess:
- Solid knowledge of Front Office Night Audit and Accounting Procedures;
- Working knowledge of Oracle Property Management Systems or similar;
- Strong computer skills, especially with Microsoft Word and Microsoft Excel;
- Minimum two years previous experience as a Night Auditor or Reception Agent, ideally in a 500-key property;
- Ability to work calmly under pressure and multitask in a fast-paced environment;
- Typing speed of 50wpm;
We offer a competitive salary range of $40,000-$55,000 per year, depending on experience. Additionally, we provide benefits such as health insurance, paid time off, and opportunities for career growth and development.
Physical Aspects of PositionThis role requires constant standing and walking throughout the shift, frequent lifting and carrying up to 30 lbs, and constant kneeling, pushing, pulling, and lifting. The ability to ascend or descend ladders, stairs, and ramps is also required.
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