Hotel Security Investigator

1 month ago


Toronto, Ontario, Canada Chelsea Hotel, Toronto Full time

Job Summary

The Hotel Security Investigator is responsible for protecting the life and property of guests, employees, and patrons. This role involves working on various projects, maintaining a clean and organized security office, and assisting in training new security investigators.

Key Responsibilities

  • Conduct daily building inspections and follow up on reports
  • Assist in training new security investigators and recommend training improvements
  • Communicate with employees to establish a secure working environment
  • Maintain close liaison with local authorities to assist guests and employees
  • Attend security meetings and identify courses for personal development
  • Perform other tasks as assigned by management

Business Objectives

  • Maintain active files on trespassers and undesirables
  • Maintain accurate security logs
  • Attend internal meetings to address concerns related to special conferences

Customer Satisfaction

  • Maintain a good working relationship with colleagues and ensure information is handed over to the next shift
  • Work with the Manager, Guest Services to address employee/guest loss, theft, and illness
  • Ensure guest correspondence is handled within 15 days

Process Improvement/ Productivity

  • Inspect hotel areas for safety violations and follow up on discrepancies
  • Attend court and other legal proceedings related to the hotel
  • Maintain control of security department forms and inform the supervisor of discrepancies
  • Monitor and review security cameras

Requirements

  • Experience working in a security-related profession is preferred
  • Ability to write reports and describe situations accurately
  • Good memory skills
  • Post-secondary education in a related field is preferred
  • Must hold a valid Ontario Private Investigators License

Soft Skills

  • Effective customer service skills
  • Ability to maintain composure in stressful situations
  • Effective communication skills
  • Ability to think quickly and react appropriately in urgent situations
  • Teamwork
  • Demonstrated ability to handle and resolve conflicts effectively

Language

  • Fluency in English (reading, writing, speaking)
  • Effective listening skills
  • Second language an asset

Physical Requirements

  • Able to stand for prolonged periods
  • Able to ascend and descend stairs
  • Able to walk distances
  • Overall good physical condition
  • Able to bend, squat, kneel
  • Able to work all shifts (days, evenings & nights)

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples, and persons with disabilities.



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