Night Clerk Supervisor
3 weeks ago
Job Title: Night Clerk Supervisor - Team Lead
Job Summary: We are seeking a Night Clerk Supervisor to join our team at Hampton by Hilton Toronto Airport Corporate Centre. As a Night Clerk Supervisor, you will be responsible for overseeing the night operations, ensuring the smooth running of the hotel, and providing exceptional customer service.
Key Responsibilities:
- Supervise and coordinate the work of night clerks, ensuring that all tasks are completed efficiently and effectively.
- Prepare and submit reports on night operations, including any issues or concerns.
- Assist guests with special needs, providing a high level of customer service.
- Coordinate, assign, and review work to ensure that tasks are completed on time and to a high standard.
- Hire and train new staff members, ensuring that they are equipped to perform their duties effectively.
- Maintain the operation of computer systems, equipment, and machinery, arranging for repairs as necessary.
- Requisition materials and supplies, ensuring that the hotel is well-stocked and equipped.
Requirements:
- Secondary (high) school graduation certificate.
- 1 year to less than 2 years of experience in a supervisory role.
- Equivalent experience may be considered.
Work Conditions and Physical Capabilities:
- Fast-paced environment.
- Large workload.
- Standing for extended periods.
- Tight deadlines.
- Work under pressure.
Personal Suitability:
- Accurate.
- Client focus.
- Dependability.
- Efficient interpersonal skills.
- Flexibility.
- Initiative.
- Interpersonal awareness.
- Judgement.
- Organized.
- Team player.
Other Benefits:
- Permanent work term.
- Work language: English.
- Hours: 35 to 40 hours per week.
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