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Night Auditor
1 month ago
Job Summary:
The Night Auditor is a multi-role position responsible for handling various aspects of the Front Office, assisting both internal and external guests in a friendly and efficient manner. This role requires a high level of attention to detail, excellent communication skills, and the ability to work calmly under pressure.
Key Responsibilities:
- Reconcile necessary accounts and functions in preparation for the next business day.
- Balance all Rooms and Food and Beverage charges during audit.
- Provide effective and friendly service to guests.
- Ensure the highest level of guest satisfaction by addressing concerns promptly.
- Answer incoming calls and communicate with other departments as required.
- Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience.
- Check in and out hotel guests according to standards and policies.
- Monitor for special rates and billing arrangements.
- Keep the front desk organized, tidy, and sanitized according to ALL Safe policies.
- Ensure the front desk is stocked with essential materials.
- Maintain a professional, neat, and well-groomed appearance, adhering to Hotel grooming standards.
- Pass on any guest comments to the Night Manager or delegates.
- Serve as an information source primarily regarding the Hotel.
- Ensure guest security by proper handling of guest room keys and personal information according to set policies.
- Aware of all emergency procedures.
- In the course of normal duties, observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness.
- Run audit reports from Opera PMS ensuring accuracy.
- Review Daily Outlet Totals from Point of Sale System and balance daily revenue.
- Keep accurate financial records and backups.
- Balance, reconcile, and settle all bank credit cards.
- Perform any other duties as assigned.
Requirements:
- Solid knowledge of Front Office Night Audit and Accounting Procedures.
- Working knowledge of Oracle Property Management Systems or similar.
- Working knowledge of Silverware POS or similar Food and Beverage system.
- Strong computer skills, especially with Microsoft Word and Microsoft Excel.
- Minimum two years previous experience as a Night Auditor or Reception Agent, ideally in a 500-key property.
- Ability to work calmly under pressure and multitask in a fast-paced and constantly changing environment.
- Ability to work with minimal supervision.
- Must be passionate about guest service.
- Must possess excellent interpersonal skills.
- Excellent problem-solving skills and detail-oriented.
- Excellent written and verbal communication skills.
- Team player.
- Typing speed of 50wpm.
- Ability to work overnight shifts with a flexible weekly schedule.
- Previous accounting experience would be an asset.
- Hotel/Hospitality degree or diploma would be an asset.
Physical Aspects of Position:
- Constant standing and walking throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- Constant kneeling, pushing, pulling, lifting.
- Frequent ascending or descending ladders, stairs, and ramps.
Remote Work: No
Employment Type: Full-time